Mercy Wamae

Mercy Wamae

About

Detail

Executive Assistant | Administrative & Operations Professional
Nairobi, Nairobi County, Kenya

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • S
    Spa Manager
    Sia Smiles & Beauty
    Jan 2023 - Feb 2026 (3 years 2 months)
    • Directed day-to-day spa operations, leading a team of 6 staff members and ensuring exceptional customer service and operational efficiency. • Coordinated and optimized appointment schedules for 10–15 clients daily, ensuring seamless service delivery and effective resource utilization. • Served as the primary point of contact for client inquiries across phone, email, WhatsApp, and social media channels. • Managed client records, bookings, operational reports, and administrative documentation while maintaining accuracy and confidentiality. • Resolved customer concerns promptly and professionally, contributing to customer retention and satisfaction. • Oversaw inventory management, stock monitoring, supplier coordination, and procurement acti
  • S
    Administrative Assistant
    Sybrin Kenya Ltd
    Feb 2010 - Oct 2022 (12 years 9 months)
    • Served as a trusted administrative partner to the Managing Director, providing comprehensive executive support and ensuring smooth business operations. • Managed executive calendars, coordinated schedules, and organized high-level meetings involving internal teams, clients, vendors, and senior stakeholders. • Acted as the first point of contact for visitors, clients, and business partners interacting with the Managing Director’s office. • Screened and prioritized calls, emails, correspondence, and visitor requests to ensure efficient communication flow. • Coordinated domestic and international travel arrangements, including flights, accommodation, transportation, and itineraries. • Prepared, recorded, and distributed meeting minutes while
  • Kenyatta University
    Marketing Executive
    Kenyatta University
    Aug 2008 - Dec 2009 (1 year 5 months)
    • Developed and implemented marketing initiatives to promote university programs, events, and activities. • Identified and engaged corporate sponsors for cultural events and institutional programs. • Coordinated exhibitions, marketing events, and promotional campaigns. • Conducted market research and monitored competitor activities to support strategic planning. • Collaborated with internal teams to develop promotional materials and communication strategies. • Supported stakeholder engagement and partnership development activities.
  • Absa Bank Kenya
    Direct Sales Representative
    Absa Bank Kenya
    Aug 2007 - May 2008 (10 months)
    • Drove credit card sales through customer acquisition, relationship building, and prospect engagement. • Educated customers on product features, benefits, and eligibility requirements. • Guided customers through the application process while ensuring accuracy and compliance. • Conducted customer outreach activities through direct engagement and follow-up initiatives. • Maintained strong customer relationships and delivered excellent customer service.
  • J
    Customer Care Intern
    Jumuia Conference Centre
    Jan 2005 - Apr 2005 (4 months)
    • Served as a first point of contact for customer inquiries and guest requests. • Managed customer communications through telephone, email, and face-to-face interactions. • Handled customer complaints and inquiries while ensuring timely resolution. • Maintained accurate customer records and interaction documentation. • Assisted guests with bookings, information requests, and service-related concerns. • Ensured confidentiality of customer and organizational information.
  • U
    Sales Representative Intern
    Unilever Kenya Ltd
    Jan 2004 - Apr 2004 (4 months)
    • Supported product merchandising, pricing verification, and promotional activities. • Assisted with sales and marketing initiatives to increase product visibility. • Conducted market observations and competitor analysis. • Engaged customers and retail partners to promote products and increase brand awareness. • Supported territory sales activities and sales reporting requirements.
Education verified_user 0% verified
  • W
    Certificate in Graphic Design
    Women in Digital Business
    Feb 2025
  • W
    Foundations Programme on Digital Skills
    Women in Digital Business
    Jun 2024
  • M
    Practitioners Diploma in Sales & Marketing
    Marketing Society of Kenya
    Nov 2015
  • College of Human Resource Management
    Human Resource Management
    College of Human Resource Management
    Aug 2013
  • M
    Sales & Marketing
    Mountain Top College
    Dec 2004