Customer Service Representative verified_user
Verified experience
Expert Global Solutions (Anthem Blue Cross Blue Shield)
Dec 2012 - Feb 2016 (3 years 3 months)
• Answers inbound calls to members in a timely and friendly manner;
• Determines contract and verifies eligibility and benefits ensuring active coverage details and confirming copayments, deductibles, and other information;
• Evaluates problems and complaints of the members and provide one proper call resolution;
• Document all client information and communication using internal system while maintaining HIPAA compliance.
• TOOLS: Citrix, Facets, Avaya