Mercedes Suarez

Mercedes Suarez

About

Detail

Independent Digital Media Buying Consultant & Big Data Analyst
Departamento de Managua, Nicaragua

Contact Mercedes regarding: 
Flexible work
Starting at USD13/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • E
    Digita marketing assistant
    Express Errands & Courier
    Jul 2022 - Oct 2022 (4 months)
    - Content For social media. Designed posts, and build and maintain Company’s social media presence. Used Crello and Canvas to design posts. Edited videos in Canva, I used Inshot to edit videos. Used WordPress for a landing page. - Identified trends and insights and optimized spending and performance based on the insights. Utilized the strong analytical ability to evaluate the end-to-end customer experience across multiple channels and customer touch points. - Collaborated with agencies and other vendor partners. Generated leads and sales using Facebook Ads. Stayed up-to-date with digital marketing trends and potential new channels and strategies to keep us ahead, including updates to social media market.
  • L
    Leadership and Recruitment Coordinator for Wellness Products public Remote experience
    Oct 2021 - Dec 2024 (3 years 3 months)
    Spearheaded the planning, execution, and optimization of paid advertising initiatives across diverse social media and search engine platforms such as Facebook and Instagram. Conducted comprehensive market research and audience segmentation to target and engage specific demographics effectively. Continuously monitored campaign performance metrics to fine-tune strategies and ensure optimal return on investment. Collaborated seamlessly with cross-functional teams and external stakeholders to align advertising efforts with overarching marketing goals and brand identity. Maintained a proactive approach to staying abreast of industry trends and platform algorithm updates, leveraging insights to drive innovative campaign tactics and sustain a comp
  • A
    Virtual Assistant Therapy for Autism people
    Autism people
    Jan 2021 - Dec 2021 (1 year)
    - They worked with people of all ages, including students, teens, and adults. I did help with documenting & streamlining the use of the new practice management system. - I did administrative duties: processing referrals, preparing client files/organizing docs. I used intake, taking notes, sending out summaries to the team / and Take some routines for email/phone communications. - I do support both therapists and other team members with lots of different things. Includes doing various admin tasks and support.
  • Concentrix
    Technical support assistant
    Concentrix
    Dec 2020 - Sep 2021 (10 months)
    - Assist users of the client's technical products or services; identity, investigate, research, and provide resolution to user questions and problems. - Troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products. - Follow an appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed. Solve problems that are generally unstructured. Extensive use of conceptual thinking skills. Serve as a resource to other support personnel. Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. Listen attentively to customer needs and concerns; de
  • Remitly
    Risk investigator
    Remitly
    Feb 2017 - Oct 2020 (3 years 9 months)
    - Fraud detection and AMLO. Review transactions made by customers following the rules and policies of the company. Ensure compliance with the Service Level Agreement in such a way that transactions are ready on time. - Contact the client to request additional information and the necessary documents in compliance with Banking and Federal law from the United State of America, - Do collection money when a Chargeback is received from the customer's bank. Locating and contacting debtors to inquire about their payment status Planning course of action to recover outstanding payments.
  • Accedo Technologies
    Customer Service Agent Bilingual Retail Online Shop Advisor
    Accedo Technologies
    Jun 2015 - Dec 2016 (1 year 7 months)
    - Offer shop assistant to help online shoppers to find and buy the correct product in a timely and efficient manner. - Assist in any issues they have during the shopping, Target Card Services RGS. - Credit card Customer services. Meet the different customer needs, claims, statements, shipping card, and credit status. Make payments, update personal data.
  • D
    Operation and Office manager
    DHI NICARAGUA
    Mar 2012 - Feb 2015 (3 years)
    - Maintains the work structure by updating job requirements and job descriptions for the positions. Prepares employees for assignments by establishing and conducting orientation and training programs. - Maintains organization staff by establishing a recruiting, testing, and interviewing program; candidate selection; conducting and analyzing exit interviews; recommending changes. - Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
  • H
    Assistant accountant
    Hotel Barceló Managua Grupo Amano Internacional
    Mar 2009 - Jan 2010 (11 months)
    - Preparation of Reports for IVA and tax withholdings IR. Use Software ABC accounting system. - Account reconciliation. I was responsible for analyzing and reconciling account information for the organization, as well as overseeing and verifying that all charges in debit, credit, cash, or other payment methods are reconciled regularly. - Responsible for following specific time-frames for keeping accounting data up-to-date and communicating with systems, vendors, and other personnel to verify data integrity. Report these analysts' to progress to the manager and help analyze and research account trends to better serve current and potential clients. I also perform account maintenance, terminations, contributions, and money movements to and
  • T
    Human resources assistant
    TIENDAS CARRION
    Jan 2005 - Dec 2005 (1 year)
    - Knowledge of Nicaragua talent market specifically for high volume of customer service and sales for high season time. Create ads for vacancy marketing internally and externally. Take candidates through the entire recruitment process - Update trackers on spree shift Excel data for future hiring. Participate in meetings between managers and sales department. Provide activities and initiatives Recruitments. Build partnerships with hiring managers - Facilitate feedback for unsuccessful candidates. Knowledge of sourcing industry and familiarity with online sources such as Facebook posting, LinkedIn, Tecoloco, encuentra24. Ability to multi-task and excellent time management
Education verified_user 0% verified
  • Funiber
    master en digital marketing and big data public Remote experience
    Funiber
    Jan 2022 - Current (3 years 8 months)
  • L
    Lic. Business Administration
  • L
    Lic. Banking and Finance