Customer Care Representative
Nigeria Immigration Service,
Nov 2016 - Current (8 years 8 months)
• Act as the primary point of contact for customers, handling inbound inquiries, complaints, and service requests via phone, email, and in-person. • Provide detailed information about services, assisting clients with application procedures and account management. • Resolve complaints and escalate complex issues to management, ensuring swift resolutions and minimizing customer dissatisfaction. • Maintain customer accounts, updating records and ensuring accurate data entry for all interactions. • Demonstrate exceptional empathy, patience, and active listening skills when handling difficult customer interactions, consistently achieving high customer satisfaction ratings. • Process an average of 150+ customer inquiries per day, while main
