Melody Bean

Jobs 0% verified

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Customer service representative/Set-up Agent/Auditor/Lead

Waste Management,

Nov 2016 - Sep 2022 (5 years 11 months)

• Provided exceptional new hire support when training transitioned from the classroom to on the phones. • Managed several help chats to support the team. • Provided great customer service with an upbeat tone. • Quickly became an expert for all market areas through the company. • Resolved escalated customer issues. • Reviewed new accounts for post quality check. • Audited new accounts to pass third party auditing (SOX). • Coached agents on trending errors to help increase stats. • Managed the team and all daily tasks when leadership was out of office. • Conducted weekly team huddles for training opportunities found while managing daily research box. • Ran manual data control for third party auditing when docume
Team Lead

Waste Management

Nov 2016 - Sep 2022 (5 years 11 months)
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Cashier/Customer Services/Stock/Area Supervisor

Ross Dress For Less,

Jun 2014 - Sep 2016 (2 years 4 months)

• Provided outstanding customer service with a fast and friendly checkout service • Unload shipments of new merchandise and process merchandise according company policy • Stocked inventory and transport merchandise in accordance with store sales plan and requirements
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Telemarketer in sales

Vine Marketing,

Feb 2014 - May 2014 (4 months)

• Promoted and up sold monthly plans to customers to meet sales goals • Handled monthly projects confidently after accelerated course of training with little supervision • High level of enthusiasm and energy, from the first call of the day to the last

Education 0% verified

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