Mellissa Escorcia

R

Roadside assistance

Feb 2023 - Aug 2024 (1 year 7 months)

Tow service, winch service, Jumpstart service, gas delivery, lockout service, tire change service.

Logistics Coordinator

Lean Staffing Group

Jun 2022 - Current (3 years 1 month)

• Responsible for coordinating logistics operations within the Accounting Department, ensuring accurate processing and management of shipping documents. • Checked Bills of Lading (BOL) to verify case details, ensuring compliance and accuracy in shipments. • Conducted tracking and tracing of shipments to maintain visibility and timely delivery, leveraging skills in planning and dispatching to optimize logistics workflows. • Managed dispatch operations to ensure efficient and effective distribution of goods, utilizing knowledge of FTL (Full Truckload) and LTL (Less Than Truckload) shipping methods. • Utilized Slack for communication and collaboration among team members, facilitating updates and assistance throughout the logistics proc

Desarrollo de Software

Ministerio de Tecnologías de la Información y las Comunicaciones de Colombia (MinTIC)

Sep 2021 - Dec 2021 (4 months)

S

Back Office Agent

Sitel Colombia

Nov 2020 - Jan 2022 (1 year 3 months)

• Rising Alerts up to Orders • Being a Customer advocate • Handle 3 Departments at the same time ◦ Primary Support ◦ Home Theater ◦ Appliances • Track the orders • Follow up orders • Contact customers to inform about the order • Contact with warehouses • Complete DDC forms to warehouses • Fix broken order or any bug • Get Vendor information • Schedule Delivery Appointments • Schedule installation Appointments • Contact With Carrier • Contact With Delivery Team • To bring daily strategies based on market research and observation to maximize service to our customers. • To maintain and update the information provided by carriers to internal and external clients. • To provide backup s

B

Receptionist

BarbaNegra Barbershop

Jan 2016 - Jan 2020 (4 years 1 month)

• Collected payments on past due bills reported on the aging report as urgent or critical. • Properly located customers using system information to ensure efficient service delivery. • Updated background checks, loan documents, and other paperwork or databases to maintain accurate records. • Made calls to schedule appointments, enhancing customer engagement and service efficiency. • Reported the rate and fuel adjustments with loads with short payments, clarifying any discrepancies found during the audit process. Additionally, utilized chat support skills to manage appointments via WhatsApp, improving communication and accessibility for customers.

Mellissa Escorcia

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Mellissa's behavioral traits
Mellissa's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.