Melissa Pimentel

Melissa Pimentel

About

Detail

Bacolod, Western Visayas, Philippines
Contact Melissa regarding: 
work
Full-time jobs
Starting at USD700/month
Flexible work
Starting at USD5/hour

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • H
    v
    Seasonal Customer Service Representative
    HexClad, vroomvroomroom
    Sep 2025 - Jan 2026 (5 months)
    • Provided omnichannel support via Phone, Email, and Live Chat during the peak Q4 holiday season. • Acted as a product expert, educating customers on 'Hybrid' cookware technology and care instructions. • Managed high-volume warranty claims and shipping inquiries, ensuring resolutions met brand standards.
  • E
    Customer Support
    EmmaKateCo
    Jan 2024 - Jan 2025 (1 year 1 month)
    • Communicated with customers to resolve complex issues and maintained high brand reputation. • Handled daily refund and exchange requests and responded to high volumes of product inquiries via email.
  • R
    VA / Customer Support / Disputes Manager
    RS Ventures
    Jan 2023 - Jan 2025 (2 years 1 month)
    • Managed end-to-end dispute and chargeback processes, maintaining a consistent 80-90% win rate. • Implemented standardized protocols for case tracking and communication to streamline resolution workflows.
  • L
    Customer Service Specialist
    Leaner Mirrors
    Sep 2022 - Nov 2024 (2 years 3 months)
  • B
    Dispatcher
    Brosa Ltd
    Jan 2020 - Jan 2023 (3 years 1 month)
    • Arranged and coordinated logistics/orders for the NSW and ACT areas, managing proactive customer updates via email and SMS. • Handled high-volume delivery inquiries and resolved delivery-related issues efficiently over phone and SMS channels. • Built daily route optimization plans for a fleet of 7-8 trucks using Onfleet, ensuring delivery timeframes were clearly communicated to clients. • Provided real-time support to delivery drivers to ensure smooth transit operations and troubleshoot on-the-road issues. • Created and managed tickets via Gorgias for customer product returns and damaged items, actively minimizing order escalations. • Collaborated with cross-dock warehouse personnel to organize and streamline lists of items requiring retu
  • S
    Customer Service Manager
    Seedbank
    Jan 2019 - Jan 2025 (6 years 1 month)
    • Managed a team of 8 customer support agents, providing training, coaching, and escalations support. • Resolved complex issues with a focus on first-contact resolution and brand loyalty. • Oversaw day-to-day operations, ensuring all team members adhered to SOPs for a smooth workflow. • Conducted weekly performance reporting to ensure KPIs were met through weekly meetings.
  • A
    Customer Service & Sales Support
    AdventureFree
    Jan 2015 - May 2016 (1 year 5 months)
    • Provided comprehensive customer service and specialized support for travel packages. • Successfully utilized upselling techniques to maximize bookings and increase sales revenue.
  • P
    Property Management Associate
    May 2014 - Apr 2015 (1 year)
  • PlacidWay
    Patient Care Coordinator
    PlacidWay
    May 2012 - Aug 2013 (1 year 4 months)
    Patient Care Coordinator - Filing and organizing requirements for patients seeking medical treatment. - Providing inbound and outbound phone support to ensure clear communication with all stakeholders. - Contacting doctors, hospitals, and clinics on behalf of patients regarding their medical treatment plans. - Utilized lead generation techniques to identify and engage with prospective patients, ensuring that those seeking treatment received prompt outreach and guidance through the intake process.
  • V
    Customer Service Trainer and Supervisor
    Vroom Vroom Vroom
    Jan 2010 - Jan 2014 (4 years 1 month)
    • Monitored and maintained Quality Assurance standards through structured coaching. • Led the onboarding and training programs for newly hired team members. • Handled Tier 2 escalations and provided regular uptraining to the team. • Conducted comprehensive online research to develop and refine high-quality training content, ensuring that all internal manuals and support materials remained current and accurate for the team. • Applied professional hospitality principles to provide comprehensive administrative assistance, including the coordination of complex travel logistics such as securing professional accommodations and transportation for staff and visiting stakeholders to ensure seamless business operations.
  • Convergy's Philippines
    Customer Service Associate
    Convergy's Philippines
    Jul 2006 - Oct 2010 (4 years 4 months)