Melissa Moreno Healthcare Implementation & Customer Success | Clinical

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Clinical Operations & Systems Coordinator (Contract)

May 2026 - Current (4 months)

Led clinical operations optimization, workflow design, and data security infrastructure for a US-based mental health clinic. Bridge the gap between clinical requirements and systems delivery. Systems & Workflow Optimization: Designed and deployed an interactive patient journey and tracking system in Notion, centralizing intake workflows and scheduling pipelines to eliminate coordination bottlenecks. Process Restructuring: Audited and overhauled clinician onboarding and patient intake procedures, streamlining data collection and improving internal coordination speed. Data Security & Compliance: Set up secure data access controls and documentation protocols, ensuring all clinical and administrative workflows comply with HIPAA and PHI protect

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Co-Founder & Project Lead

Plinlycom

Jul 2024 - Oct 2025 (1 year 4 months)

Co-Founder & Project Lead Led 16-month health technology project focused on physician retention for private hospitals. KEY ACHIEVEMENTS: ▪ Managed full project lifecycle from market discovery through product development and pilot deployment ▪ Defined product roadmap and prioritized engineering tasks based on direct market feedback, operating in an agile co-founder dynamic ▪ Conducted 50+ discovery sessions with hospital executives (CEOs, CMOs) across 20 private hospitals ▪ Onboarded 15+ physicians for beta testing during pilot phase ▪ Implemented and managed Monday.com as the primary CRM to meticulously track lead flows and stakeholder pipelines, ensuring diligent follow-up with all clients. ▪ Provided direct customer service by conducting

Hospital Operations Manager

Hospital Ginequito

Jun 2020 - May 2023 (3 years)

Led operations for a 60-bed specialty hospital, directing 98 employees across 7 departments with full P&L responsibility. KEY ACHIEVEMENTS: ▪ Achieved 15% reduction in utility costs and 20% decrease in equipment failures via preventive maintenance. ▪ Led complete hospital COVID-19 reconversion in just 7 days (10 beds + 2 ICU cubicles). ▪ Led departmental adoption of Hospital Information System (HIS), coordinating training for Operations staff. ▪ Advanced hospital certifications with General Health Council (Mexico's Joint Commission equivalent). ▪ Spearheaded the implementation of the Electronic Health Record (EHR) system within operational departments, a core component of our healthcare digital strategy. This involved migrating departmenta

Adjunct Professor — Clinical Engineering

Tecnologico de Monterrey

Aug 2019 - Current (7 years 1 month)

Teaching undergraduate Biomedical Engineering students in medical technology management and implementation. ▪ 10 semesters of continuous teaching experience ▪ 500+ students trained across two courses ▪ Member of Program Advisory Council ▪ Contribute to academic program improvement initiatives Courses focus on practical applications of equipment management, hospital technology systems, and regulatory compliance in healthcare settings.

Biomedical Engineering Coordinator

Hospital Ginequito

Mar 2017 - Jun 2020 (3 years 4 months)

Managed medical equipment lifecycle and maintenance programs for specialty hospital. KEY ACHIEVEMENTS: ▪ Oversaw maintenance for all critical areas and led $4M+ MXN equipment acquisition project ▪ Led 28 internal audits for accreditation standards. Chaired Technovigilance Committee ▪ Delivered hands-on equipment training for Biomedical Engineering and Nursing staff ▪ Utilized Google Drive to efficiently maintain comprehensive medical equipment inventories, meticulously track preventive maintenance schedules, and facilitate the seamless sharing of technical performance reports with hospital leadership, thereby enhancing operational visibility and decision-making.

Melissa Moreno

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