Melisa Reynoso Sr. Operations Manager

Operations & Systems Consultant

Upwork

Mar 2025 - Current (1 year 3 months)

Partnered with the founder of a UK-based consumer electronics startup to define and implement the operational and systems strategy for manufacturing expansion across China, Mexico, and the US. Conducted a full-scale operational assessment covering BOM traceability, batch/serial tracking, landed costs, customs coordination, and e-commerce fulfillment requirements. Designed and delivered a strategic shortlist and visual comparison of cloud-based ERP/MRP solutions (Katana, MRPeasy, Odoo, Fishbowl) based on scalability, cost-efficiency, integration flexibility, and startup-friendliness. Created an executive-ready presentation and scoring model to support decision-making and guide implementation timelines toward a July 2025 go-live. Provided exp

Supply Chain, Operations & Logistics Consultant

Upwork

Aug 2024 - Current (1 year 10 months)

Designed, optimized, and stabilized supply chain processes, from imports in China to delivery at U.S. airport-based restaurants and cafés, including PF Changs, Chef Geoff's, Brew Top Social, Starbucks, and Georgetown Gourmet. Managed procurement, stock management, and product development for disposable food containers, cleaning chemicals, and digital menus. Coordinated logistics with warehouses and last-mile delivery in Atlanta, Miami, Seattle, and Washington DC. Provided customer service support to ensure client satisfaction and operational excellence. Additionally, engaged in sales negotiation practices by negotiating with suppliers, service providers, and 3PL partners to secure optimal terms, pricing, and service levels for clients. Supp

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Senior Operations Manager

Haut Boutique

Jun 2023 - Current (3 years)

I excel in translating strategy into action, fostering innovation, and driving efficiency. With 7 years in executive leadership, I am dedicated to operational success and growth for a Luxury Brand in the dermatology industry. My role involves: - Visionary Leadership: Collaborate with the CEO to execute operational strategies aligned with goals. - Strategic Execution: Translate complex strategies into actionable plans, fostering performance management. - Performance Optimization: Oversee operations, HR, and accounting to drive efficiency and inclusivity. - Financial Stewardship: Manage investments and expenses to meet investor targets for growth and profitability. - Stakeholder Engagement: Build lasting relationships for sustainable success

Logistics Operations Manager

Amazon

Dec 2021 - Jun 2023 (1 year 7 months)

As a Logistics and Operations Manager at Amazon, I strive to ensure that our customers receive the highest level of service and satisfaction. With over 7 years of direct management experience and a Bachelor's Degree in International Commerce and Logistics, I have a proven track record of success in delivering results while leading a team of [number] employees. My focus is on safety, service quality, customer experience, and productivity of the department. I review operational forecasts and determine productivity requirements for the sort operation, managing a team to meet all building's goals. I also support all safety programs to ensure a safe work environment for all associates and Delivery Service Providers. In addition, I proactively

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Logistics Manager

Bartlett, IL

Aug 2020 - Dec 2021 (1 year 5 months)

As a Logistics Manager with 9 years of experience, I am skilled in planning and managing logistics, warehouse, transportation, and customer services. I am adept at directing, optimizing, and coordinating the full order cycle, from liaising and negotiating with suppliers, manufacturers, retailers, and consumers to ensuring timely delivery of goods and resolving arising problems or complaints. My experience includes strategically planning and managing logistics operations to ensure efficient and cost-effective transportation of goods. I keep track of quality, quantity, stock levels, delivery times, transport costs, and efficiency, and I am skilled in arranging warehouses, cataloging goods, planning routes, and processing shipments. In addit

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Owner

Nov 2019 - Current (6 years 7 months)

As the Owner of my business specializing in women's accessories imported from China, I have been responsible for overseeing all aspects of operations and strategy. This includes managing supply chains, marketing efforts, and customer relations to ensure a seamless shopping experience. Additionally, recruitment has been a vital component of my role, where I led the end-to-end hiring process, identifying talent, interviewing candidates, and selecting individuals who aligned with the business’s goals. I developed training materials and standard operating procedures (SOPs) to ensure new hires adapted quickly and efficiently to operational workflows. Furthermore, I established key performance indicators (KPIs) and evaluation metrics to track emp

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New Projects Supervisor

Tachi-S México

Apr 2018 - Aug 2020 (2 years 5 months)

As a seasoned New Projects Supervisor with a proven track record of launching new products, I specialize in ensuring that projects meet the client's requirements, start mass production on time, on budget, and within scope. I have extensive experience in strategic planning, monitoring project progress, leading multidisciplinary teams, and coordinating engineering changes. Additionally, I have a talent for participating in technical negotiations with customers, attending vendor rounds, and ensuring process implementation through required training. My strengths lie in presenting program reviews to management and ensuring staff compliance with objectives and targets for successful project delivery. Led the launch of new products, meeting c

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Business Analyst

Benchmark Gensuite

Mar 2017 - Apr 2018 (1 year 2 months)

Key Responsibilities: -Attend client meetings and resolve support requests. -Prepare presentations and minutes for meetings and training sessions. -Load large databases into the system and track project costs and improvements. Skills: -Client Interaction -Support Request Resolution -Database Management -Presentation Preparation -Project Cost Tracking -Internal Project Development -Training and Development -Data Analysis

Pilots and New Models Specialist and Production Control Analyst

Nissan Motor Corporation

Apr 2016 - Mar 2017 (1 year)

Key Responsibilities: - Coordinate new projects or trials for future dates. - Manage logistics for material deliveries from suppliers to customers. - Oversee customer service and mass production logistics for international clients. - Leverage operations management expertise to ensure seamless execution of new vehicle model launches, aligning engineering, production, and supply chain teams effectively. - Utilize project management skills to manage timelines, monitor KPIs, mitigate risks, and execute production ramp-up plans, which are essential for operational excellence and strategic project execution. This comprehensive experience has provided me with a strong foundation in managing complex, large-scale projects under strict timelines an

Traffic and logistics Coordinator

Texas Instruments

Apr 2015 - Mar 2016 (1 year)

Key Responsibilities: -Coordinate daily activities of drivers for import/export routes. -Handle formal documentation and support traffic area monitoring. -Create tax invoices and manage physical and virtual inventory. Skills: -Route Coordination -Documentation Management -Traffic Monitoring -Inventory Management -Import/Export Compliance -Communication Skills -Tax Invoice Creation -Administrative Support

Agent

SOFTTEK

Feb 2013 - Feb 2015 (2 years 1 month)

Key Responsibilities: -Manage certification-related issues for Honeywell, Burger King and SABIC employees and contractors. -Monitor LMS tool for the SABIC community and conduct system testing. -Communicate with clients and coordinate global support efforts. Skills: -Certification Management -LMS Monitoring -System Testing -Global Client Support -Report Generation -Communication Skills -Problem Resolution -Project Coordination

Melisa Reynoso

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