Yazmeli Vásquez Agente de servicio al cliente

Accounts Receivable

Insignia Resources

Jan 2025 - Aug 2025 (8 months)

Back-office specialist responsible for managing facility operations, including posting incoming payments, billing insurance companies, and tracking billing information. Experienced in handling sensitive documentation in compliance with HIPAA regulations, reviewing EOBs, submitting and appealing claims, and coordinating with care coordinators to address patients’ needs.

V

Verizon

Verizon Wireless $17.30 hr32 hrs week

Dec 2022 - Current (3 years 6 months)

Database and customer service, slack, sales for services and devices, technical support, coach leader, tech appointments

Tech support

Alorica

Dec 2022 - Current (3 years 6 months)

In my role as a Tech Support professional, I provided exceptional customer service by troubleshooting technical issues and ensuring timely resolutions to enhance user satisfaction. I collaborated closely with cross-functional teams to address complex problems and improve overall service delivery. Additionally, I utilized Slack for effective communication with team members across various states and countries, facilitating seamless collaboration. I also employed Microsoft Excel to track sales and support metrics, which helped in analyzing performance and identifying areas for improvement. Furthermore, while legal assistance was not a primary focus of my role, understanding basic legal principles allowed me to navigate customer inquiries relat

E

Receptionist and digital

EMedFlow

Jun 2022 - Nov 2022 (6 months)

answer inquiries, contact patients for appointments.

C

realización de arreglos de pago, negociación

Corporación el sol

Aug 2020 - Dec 2020 (5 months)

hospitality with the customer to any concern, management

H

internship

Hotel Coronado Luxury Club & Suites

Jan 2020 - May 2020 (5 months)

where I worked as a waiter, a housekeeper, an accounting assistant, and a human resources assistant, helped with virtual reservations

H

universitaria donde se realizó labores de salonera, recamarera, asistente

Hotel Coronado Luxury Club & Suites, práctica supervisada

2020

de contabilidad, asistente de recursos humanos.

guía de atracciones, animadora infantil, social marketing

DiverCity

Jan 2019 - Aug 2019 (8 months)

Atraction guide

Collection agent and marketing

Alorica

Jun 2016 - Mar 2017 (10 months)

Como agente de cobranza y marketing, fui responsable de gestionar las cuentas, cobrar la renta de las máquinas de correo y sus accesorios, y alcanzar las métricas establecidas. Además, brindé un servicio de hospitalidad al cliente, asegurando una experiencia positiva. Utilicé Microsoft Excel para conocer el saldo pendiente de cada cliente y llevar un seguimiento de los clientes a los que debía llamar, lo que mejoró la eficiencia en el proceso de cobranza y fortaleció las relaciones con los clientes.

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customer service

Radius GS

inbound calls to pacients from the United States offering appointments with their primary care provider, follow up.

Yazmeli Vásquez

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Yazmeli Vásquez