Mbali

Mbali

About

Detail

Gauteng, South Africa
Contact Mbali regarding: 
work
Full-time jobs
Starting at USD1.5k/month
Flexible work
Starting at USD15/hour
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Cheil
    Retail & Insights Analytics Coordinator
    Cheil
    Nov 2024 - Current (1 year 7 months)
    - Managed the Samsung S+ learning platform for 4000+ users across South Africa, ensuring accurate user onboarding, resets, and ongoing support. - Coordinated daily admin and communication workflows across Sales, Operations, and Training teams. - Compiled weekly reports on platform engagement, certification completions, and incentive eligibility, leveraging data management skills to enhance reporting accuracy and insight generation. - Supported procurement processes and reward logistics to recognize high-performing team members, contributing to customer success and team motivation. - Troubleshot user queries and escalated system issues to internal departments for resolution, ensuring a high level of customer service and satisfaction. -
  • Black Swan Data
    Insights Analyst
    Black Swan Data
    Sep 2022 - Jul 2024 (1 year 11 months)
    As an Insights Analyst, I was responsible for analyzing data to provide actionable insights that informed strategic decisions across various business units. My role involved collaborating with cross-functional teams to identify trends and patterns that could enhance operational efficiency and drive growth. Additionally, I assisted brands with brand positioning and marketing strategies, which, while not the core focus of my position, contributed to a deeper understanding of market dynamics and customer preferences. This experience allowed me to leverage analytical skills to support business development initiatives and improve customer service outcomes through data-driven recommendations. I effectively utilized project management skills to ma
  • L
    Content Writer
    Love Savings Group
    Apr 2021 - Jul 2021 (4 months)
    • Produced high-performing SEO-optimized blog posts, driving an increase in website engagement. • Boosted social media engagement by creating compelling and shareable content, leading to enhanced brand visibility and customer retention. • Improved click-through rate by crafting compelling and informative copy, ultimately boosting conversion rates and sales. • Achieved an increase in content conversion rates by aligning brand messaging with brand values across all content channels, enhancing brand identity and market positioning. • Performed quantitative analyses to identify client issues, leading to improvement in problem-solving effectiveness and client deliverable quality. • Engaged in customer service by collaborating with clie
Education verified_user 0% verified
  • M
    Project Management
    Mentec Microsoft Community Training
    Jul 2024 - Current (1 year 11 months)
  • LinkedIn
    The Non-Technical Skills of Effective Data Scientists
    LinkedIn
    Jan 2024 - Current (2 years 5 months)
  • LinkedIn
    Excel Essential Training (Office 365/Microsoft 365)
    LinkedIn
    Nov 2021 - Current (4 years 7 months)
  • University of Cape Town
    Bachelor of Arts
    University of Cape Town
    Jan 2017 - Nov 2021 (4 years 11 months)