Mayra Bueno Ferreira Bilingual | Support | Customer Service

Customer Support Specialist

Cyncly

Nov 2024 - Current (1 year 8 months)

I provide dedicated support to users of RFMS software, including RFMS Mobile, Measure Desktop, and Measure Mobile. I manage user inquiries through Zendesk, delivering timely and effective resolutions. I also use GoToAssist to remotely access client systems and provide hands-on troubleshooting when needed. My daily workflow includes Microsoft Office 365 and Azure environments to streamline communication and internal processes. I work with clients to help them navigate technical issues and maximize their use of our software solutions.

Customer Support Specialist

Holafly

Jun 2024 - Nov 2024 (6 months)

In my role as a Support Specialist at Holafly, I assist travelers from all around the world, helping them with product-related inquiries and troubleshooting technical issues to ensure a seamless experience with our services. I use tools like Intercom to provide real-time support and deliver clear, effective solutions. For internal communication and collaboration across teams, I rely on Slack, which supports efficient workflows and timely resolution of customer concerns. My focus is always on delivering exceptional customer service, which plays a key role in customer satisfaction and retention.

Customer Service Manager

The Sign Pack

Sep 2023 - Jun 2024 (10 months)

As a Customer Service Manager, I was responsible for the communication and retention of B2B clients through various channels, including email, phone, Slack, and Microsoft Teams Chat. I utilized ClickUp to effectively organize and track tasks and projects related to customer service, ensuring that all client needs were met promptly. Additionally, I conducted weekly meetings with clients to review progress, discuss ongoing projects, and identify opportunities for improvement. I also leveraged my sales skills by offering clients new subscriptions and upgrades, enhancing their overall experience and satisfaction. Furthermore, I applied office automation techniques to streamline processes, improving efficiency in task management and client inter

Customer Service Specialist

The Sign Pack

Feb 2023 - Sep 2023 (8 months)

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Support / Customer Expirience

Centro Universitário Don Domênico

Jul 2022 - Jan 2023 (7 months)

Communication and retention of online college students via email, phone, WhatsApp, and student portal/AVA platform. Student support and onboarding.

Social Media Evaluator

Leapforce Inc

Jan 2018 - Jan 2019 (1 year 1 month)

Social media content analyst.

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Customer Service

Centro Universitário Don Domênico

Aug 2013 - Oct 2022 (9 years 3 months)

In my role as a Customer Service representative, I initially served as a Secretary and later transitioned into the management of the EAD (Remote Students). I was responsible for the administrative functions, including the digitization of files, tracking attendance, and ensuring student retention through various communication channels such as e-mail, telephone, WhatsApp, and the student portal/ava platform. My focus was on enhancing the student experience and providing comprehensive support. Additionally, I contributed to marketing strategies and campaigns for new courses, which helped to promote our offerings and engage prospective students effectively.

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Recepcionista Bilíngue

Hotel Santamaria

Jan 2012 - Aug 2013 (1 year 8 months)

Minha função era recepcionar os hospedes, check-in e check-out, pagamentos, atender telefonemas, reservas por e-mail, sites e sistema de reservas

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Subgerente

Cavalera

Jan 2011 - Jan 2012 (1 year 1 month)

Minha função era planejar e organizar a rotina da loja, dar entrada e saída de mercadorias, acompanhamento e fechamento do caixa, treinar e acompanhar o desenvolvimento dos vendedores e abertura e fechamento da loja.

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Gerente e Vendedora

Kahlua Vestúrio e Acessórios

Apr 2009 - Aug 2010 (1 year 5 months)

Planejar e organizar a rotina da loja, comprar mercadoria, dar entrada e saída de mercadorias, acompanhamento e fechamento do caixa, treinar e acompanhar o desenvolvimento dos vendedores e abertura e fechamento da loja.

Subgerente

TNG Comércio de Roupas Ltda

Jan 2009 - Jan 2011 (2 years 1 month)

Minha função era planejar e organizar a rotina da loja, dar entrada e saída de mercadorias, acompanhamento e fechamento do caixa, treinar e acompanhar o desenvolvimento dos vendedores e abertura e fechamento da loja.

Mayra Bueno Ferreira

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