Mayela Villaseñor

A

Administrative Assistant (Remote).

Jul 2024 - Aug 2025 (1 year 2 months)

Provided customer support and account management via email and calls. Monitored and controlled client payments, issued account statements, and ensured timely follow-ups.

S

Sales Manager – Real Estate.

Feb 2021 - Jul 2024 (3 years 6 months)

- Led and supervised a sales team to meet monthly targets in premium real estate. - Developed and implemented sales strategies, including lead qualification and quality call reviews. - Organized and coordinated national exhibitions (travel, lodging, and expense control). - Strengthened client relationships through personalized service and follow-up. - Utilized Microsoft 365 tools, such as Excel for creating graphics and PowerPoint for impactful presentations, enhancing the effectiveness of sales strategies. - Employed email support through platforms like HubSpot and Mailchimp to send newsletters, promotions, and new listings, ensuring consistent communication with customers and fostering engagement.

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Sales Associate – Europiel

(Plaza Altabrisa).

Nov 2020 - Feb 2021 (4 months)

Provided personalized customer service and successfully closed sales of permanent hair removal packages. Additionally, I consistently worked to increase monthly sales and meet established weekly goals, employing strategic planning to attract more clients to the clinic. This involved developing and implementing effective strategies to promote service packages, ensuring that sales targets were achieved and customer satisfaction remained high. Furthermore, I utilized Microsoft 365, particularly Excel, to analyze financial graphics and monitor office expenses, as well as to report on lead data provided by the marketing team, which contributed to informed decision-making and enhanced sales strategies.

R

Real Estate Sales Representative.

Feb 2020 - Nov 2020 (10 months)

Managed premium real estate sales in Riviera Maya and Yucatán, effectively prospecting and following up on qualified leads to close high-value deals. Additionally, utilized data reporting skills to analyze lead information from the marketing department and maintain comprehensive records of all property listings, ensuring informed decision-making and strategic sales approaches.

A

Accounting & Executive Assistant.

Mar 2018 - Feb 2019 (1 year)

Prepared and reconciled invoices for accounting purposes, ensuring accuracy and compliance with financial standards. Managed executive calendar, agenda, and meeting room scheduling to optimize time management and productivity. Provided client and vendor support, ensuring smooth business operations. Additionally, utilized Microsoft 365, particularly Microsoft Excel, to analyze graphics and monitor office expenses, which contributed to effective financial oversight and resource management. Furthermore, I provided email support by regularly checking and responding to client inquiries with patience and professionalism, enhancing communication and fostering positive relationships.

Mayela Villaseñor

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