Maximiliano Valadez Customer support specialist

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B2B Partnership Manager

Awkward Styles

Jan 2022 - Mar 2023 (1 year 3 months)

Created and developed business partnerships in the print-on-demand industry, driving revenue growth and expanding the company's network. •Created training material for newcomers to the company •Resolved over 40 customer issues and doubts per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management. •Understanding on development process and timeframes for partner integrations. •Managed a portfolio of 8+ key accounts, resulting in a 15% increase in annual revenue •Collaborated with cross-functional teams to develop and implement customized solutions to meet customers' unique needs. •Conducted regular business reviews with customers to identify opportunities to drive grow

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B2B partnership manager

Awkward Styles

Jan 2022 - Aug 2022 (8 months)

- Experience creating and developing business partnerships in the POD industry. Responsible for B2B business development and creation of the Partnership network. Created training material for newcomers to the company - Resolved over 40 customer issues and doubts per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management - Understanding on development process and timeframes for partner integrations. Monitored acquisition channels, analyse partnership quality, and adjust the strategy based on data-driven metrics.

Partnership Specialist

Farfetch

Jan 2022 - Current (4 years 4 months)

• Managed a portfolio of high-fashion brands and boutiques from the US, Mexico, and Canada, including Gucci, Balenciaga, and other luxury names. • Acted as the primary point of contact for partners (80+ daily emails), resolving operational and technical issues related to out-of-stock items, deliveries, returns, pricing, platform functionality, and general inquiries. • Facilitated communication and collaboration between partners and internal teams (Tech, Customer Service, Delivery Support, Production) to ensure efficient problem solving and streamlined operations. • Proactively addressed partner needs through outbound communication, including reminders for return processing, updates on delayed orders, requests for shipping information an

Support Specialist-Shift Lead

DoorDash

Jan 2021 - Jan 2022 (1 year 1 month)

Handled three main channels: Inbound, Chat and Emails for DoorDash's partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction. •Addressed time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner. •Developed a deep expertise in how DoorDash's processes, systems, and resources work, and how to use them to drive positive outcomes •Demonstrate effective communication skills and relationship-building.

Support specialist-shift lead

DoorDash

Jan 2021 - Jan 2022 (1 year 1 month)

- Handled three main channels: Inbound, Chat and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction. - Addressed time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner. - Developed a deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes - Demonstrate effective communication skills and relationship-building.

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B2B Partnership Manager

Awkward Styles,

Jan 2020 - Jan 2022 (2 years 1 month)

• Created and developed business partnerships in the print-on-demand industry, driving revenue growth and expanding the company's network.

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Personal Project

Bymilian.com

Jan 2020 - Current (6 years 4 months)

- MILIAN is my own e-commerce personal project; it is an online store and art project where I used photography and digital editing to create visual pieces. These creations are sold on canvas and in streetwear. - I have created my own web page as well as created a solid community through social media. The skills I have used to develop this business are product photography, Wix web design, SEO, and product design among others. - Digital artist with the name of MILIAN, created more than 400 visual art pieces using photography and photo editing

Player support / shift Lead

Keywords

Jan 2017 - Jan 2021 (4 years 1 month)

- Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management. - Used troubleshooting and game knowledge to solve any issues or situations gamers may encounter. Addressed customer account discrepancies and concerns. Achieved high satisfaction rating through proactive resolutions of customer issues.

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Supported in edited content

SATURNO BAKERY

Jan 2017 - Dec 2017 (1 year)

- Saturno is a bakery and pastry shop in the Federal District with more than 38 years in the market, time that has allowed them to position themselves in the taste of the people thanks to their services. - Supported shot and edited content for a bakery, contributing to a 30% increase in online food platforms’ client acquisitions.

Player Support-Shift Lead

Keywords

Jan 2017 - Jan 2021 (4 years 1 month)

Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management. •Used troubleshooting and game knowledge to solve any issues or situations gamers may encounter. •Addressed customer account discrepancies and concerns. •Achieved high satisfaction rating through proactive resolutions of customer issues.

Player Support / Shift Lead

Keywords

Jan 2016 - Jan 2020 (4 years 1 month)

• Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management. • Led a team of player support representatives, providing guidance, coaching, and support to ensure high-quality customer service and issue resolution. • Acted as a point of escalation for complex or sensitive customer concerns, maintaining professionalism and composure while effectively resolving issues to achieve customer satisfaction. • Used troubleshooting and game knowledge to solve any issues or situations gamers may encounter. • Addressed customer account discrepancies and concerns, ensuring accurate and timely resolution to maintain customer trust and loyalty. • Col

Outbound Call Center Sales Representative

CESI

Jan 2016

• Conducted outbound sales calls to Canadian and American customers, promoting and selling vacation memberships, consistently meeting or exceeding monthly sales targets. • Developed persuasive sales pitches and utilized effective objection-handling techniques to overcome customer hesitations and close sales. • Consistently achieved high customer satisfaction scores through exceptional customer service and follow-up support.

Maximiliano Valadez

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