Maximiliano Suarez

Maximiliano Suarez

About

Detail

Armstrong, Santa Fe Province, Argentina

Contact Maximiliano regarding: 
work
Full-time jobs
Starting at USD1.2K/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • S
    Support Analyst - Tier 2
    Southteams
    Jan 2021 - Jan 2023 (2 years 1 month)
    Manage request and incidents. Warranty those request or incidents are validated categorize for their proper validation, categorization and eventual resolution. Identify and diagnose second level issues by going trough logs, and finding exceptions and errors. Escalate bugs to higher level of support. Follow incidents from creation to resolution.
  • Wigou
    Support Analyst - Tier 2
    Wigou
    Jan 2021
    Manage request and incidents. Warranty those request or incidents are validated categorize for their proper validation, categorization and eventual resolution. Identify and diagnose second level issues by going trough logs, and finding exceptions and errors. Escalate bugs to higher level of support. Follow incidents from creation to resolution.
  • N
    Customer Care Analyst Help Desk
    Nemo
    Jan 2014 - Jan 2021 (7 years 1 month)
    • Tier 1/2 support for travel industry software ◦ Log incoming tickets, research and return resolution to customers and prospects ◦ Assign tickets beyond scoop to the correct department, Follow its resolution keeping customer posted. • Startup new customer accounts, train the customer, and provide guidelines for a successful launch of their product. ◦ Be the link between commercial department and administration
  • Cargill
    Second Level Client Support Latin America I/T Services for Business.
    Cargill
    Jan 2013 - Jan 2014 (1 year 1 month)
    Migration of all existing computers running Windows XP to Windows 7. • Internal technical support
  • NEORIS
    Business support Specialist – Help desk Level 2
    NEORIS
    Jan 2011 - Jan 2013 (2 years 1 month)
    Resolving support requests or transactions of intermediate complexity that were scaled by Level 1 or Level 2 customer support, following the procedures established by the operation, looking in all cases to ensure continuity of customer operation, and software quality. • Documenting support resolutions in the knowledge base so that they can solve repeated cases. • Providing the user with a temporary solution that allows him/her to continue with his/her activity. • Diagnosing and determining the root cause of the problems of low complexity in order to prevent recurrence of incidents reported. • Complying with client's SLA. ◦ Executing activities related to the process of Incident and Problem Management in accordance with its responsibil
  • T
    Desktop support Tier 1
    Teletech
    Jan 2007 - Jan 2009 (2 years 1 month)
    Hewlett Packard's technical support representative for the US, cross selling
Education verified_user 0% verified
  • I
    Visual Communications
    Instituo Belgrano Design and
    Jan 2002 - Jan 2004 (2 years 1 month)