Customer Care Analyst Help Desk
Nemo
Jan 2014 - Jan 2021 (7 years 1 month)
• Tier 1/2 support for travel industry software ◦ Log incoming tickets, research and return resolution to customers and prospects ◦ Assign tickets beyond scoop to the correct department, Follow its resolution keeping customer posted. • Startup new customer accounts, train the customer, and provide guidelines for a successful launch of their product. ◦ Be the link between commercial department and administration