M
Mauro Bruno Sola Vergara
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Buenos Aires F.D., Argentina
Contact Mauro regarding:
Flexible work
Starting at
USD12.5/hour
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Résumé
Jobs
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- OTeam Manager / Language Access AdministratorOne World Global ServicesOct 2023 - Current (1 year 11 months)• Consistently led three internationally composed interpretation teams (90, 180, and 50 members) in a fast-paced, remote-first, and culturally diverse environment, achieving 98%+ in monthly team KPIs (1–12+ metrics), covering areas such as: schedule adherence, fulfilment & QA. • Actively provided daily operational, emotional and technical support to team members through WhatsApp, Slack and Outlook. Consistently offering a prompt, empathetic response facilitating smooth troubleshooting, fostering trust and in turn leading to an improved KPI performance. • Led a team of 9 training facilitators through weekly evaluation meetings to support 40 training waves of 15–25 trainees each. Coordinated the collection and processing of onboarding/
Education
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- UBachelor's in Tourism & HospitalityUniversidad del Salvador – Ciudad Autónoma de BuenosJan 2017 - Jan 2022 (5 years 1 month)
- –Google Project Management – Professional Certificate (In Progress)–CourseraMar 2025 - Current (6 months)