Mauricio Renato de Paula Piccolo

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Cloud Engineer & DBA

Self-Employed (LLC)

Jan 2024 - Current (2 years 5 months)

• AWS Resource Management: manage/create EC2 and RDS instances, S3 buckets and FSX volumes. • On-call support for customer-facing applications: support services running on Window/SQL Server. • DBA projects: implement TDE for 100+ databases, developed Bash scripts for AWS RDS inventory.

DevOps Engineer

Upland Software

Aug 2021 - Sep 2023 (2 years 2 months)

• Cloud Provisioning: Deployment and operation of AWS production environments, migrate databases and applications to AWS, supporting global customers and ensuring high availability. • Cloud Management: Troubleshoot performance issues, manage and optimize AWS resources, maintain Terraform scripts and documentation. Patching and upgrading the platform/applications. • Platform Support L2/L3: Member of a team engaged in delivering customer satisfaction, using system monitoring tools such as PagerDuty and CloudWatch. On-Call/SRE and incident response duties.

IT Infrastructure Coordinator

Pearson Education

Jul 2012 - Jul 2021 (9 years 1 month)

• Cost Optimization / FinOps: Implemented cost-saving strategies via Capacity Planning, managing vendors and DC decommissions, resulting in 30% (360k+ USD) OPEX reduction for cloud expenses. • Service Transition: Participated in the ITIL and AWS onboarding process, enhancing business service visibility. UX champion for Office 365 adoption, training and supporting teams on the migration. • Supervisor of regional ServiceDesk teams and responsible for IT Infrastructure procurement processes. Additionally, my background as a Database Administrator (DBA) since 2012 involved managing all Brazil databases, supporting thousands of external students and about 500 internal users. This experience included working primarily with SQL Server, as well

DBA

BNP Paribas Cardif

Dec 2007 - Nov 2011 (4 years)

• Business Continuity & DR: Developed and implemented Business Continuity and Disaster Recovery plans for CRM/ERP databases, with over 2TB in size. • Data Migration: Led database migrations and upgrades from SQL 2000 to 2005, enhancing performance and improving data security. • Supported BI and Datawarehouse projects, including development of SSIS/ETL packages.

Platform Support Specialist

HP

Sep 2002 - Nov 2007 (5 years 3 months)

• Service Delivery: Managed large-scale service delivery projects, providing training and support to key clients such as PepsiCo and Petrobras. • Support for servers/applications and the Service Delivery teams. Training of new on-site teams on the products and processes, as well as live training of the customer workforce. • Leveraged expertise in database recovery and Microsoft SQL Server while providing L2/L3 support for the billing platform at HP, enhancing my specialization in SQL. This experience included extensive use of database backup and recovery techniques, as well as the creation of a Windows Cluster from scratch to optimize SQL Server performance. Additionally, utilized database queries to analyze and investigate platform

Mauricio Renato de Paula Piccolo

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