Mauricio Guzmán Hernández Operations Supervisor

Operations Supervisor

XtendOps

Feb 2024 - Jul 2024 (6 months)

• Oversee daily office operations, including monitoring attendance, reviewing interactions, and providing feedback to agents. • Conduct weekly coaching sessions with team members and send follow-up emails with performance insights. • Maintain detailed records of issues and disconnections, addressing them promptly to ensure operational efficiency. • Lead weekly team meetings to discuss issues, updates on tools, and provide guidance for improvement.

Customer Service Representative

XtendOps

Oct 2023 - Feb 2024 (5 months)

• Provided exceptional customer service to clients, addressing their concerns with empathy and professionalism. • Quickly adapted to a language-intensive environment, demonstrating proficiency in English-speaking roles. • Successfully resolved customer issues and contributed to high levels of customer satisfaction. • Proactively sought opportunities for improvement and growth within the company.

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Sales Manager/Operations Manager

Mayorquin Joyerías

Jan 2022 - Jan 2023 (1 year 1 month)

• Spearheaded sales strategies, resulting in consistent revenue growth and surpassing monthly targets. • Managed a team of sales professionals, providing coaching and training to enhance performance. • Developed and optimized a system for custom merchandise, ensuring efficient production and timely delivery. • Oversaw manufacturing timelines and delivery schedules, streamlining operations for enhanced efficiency.

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Administration Work

Mayorquin Joyerías

Jan 2021 - Jan 2023 (2 years 1 month)

• Maintained accurate records of vendor sales and tracked income using Excel. • Conducted thorough analysis of sales data to identify trends and opportunities for improvement. • Supported multiple branches in tracking and reconciling financial transactions.

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Store Manager

Mayorquin Joyerías

Jan 2020 - Jan 2021 (1 year 1 month)

• Managed daily operations, including inventory management and visual merchandising. • Resolved customer issues and ensured high levels of satisfaction and loyalty. • Monitored sales performance and implemented effective strategies to achieve revenue targets.

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Floor Salesman

Mayorquin Joyerías

Jan 2019 - Jan 2020 (1 year 1 month)

• Provided exceptional customer service and built strong relationships with clients. • Demonstrated comprehensive product knowledge and effective sales techniques.

Mauricio Guzmán Hernández

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