Maurice Mark Ortega Bent

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SALES AND OPERATIONS COORDINATOR VIRTUAL ASSISTANT

MOLLY MAID HOUSE CLEANING BUSINESS

Sep 2021 - Current (4 years 10 months)

• Employed via Virtual Latinos from September 2021 to October 2023 before transitioning to direct employment. • Supported Molly Maid remotely, providing customer service, booking appointments, and assisting with sales and scheduling. • Acted as a bridge between customers and the cleaning team, ensuring service quality and efficient operations. • Assisted in maintaining client retention and promoting recurring cleaning services. • Utilized Notion for effective CRM management, integrating note-taking, task management, and database checking into a single platform to enhance operational efficiency. • Leveraged Clio Manage to streamline client interactions and improve service delivery, ensuring a seamless experience for both cust

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CUSTOMER SERVICE REPRESENTATIVE

Onelink BPONicaragua

Sep 2020 - Sep 2021 (1 year 1 month)

• Worked as a Retention Representative offering TXU Energy Customers assistance with their accounts and offering alternatives to keep their business with the company. • Provide assistance to customers with different Home Warranties Sales.

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SALES REPRESENTATIVE

ConcentrixNicaragua

Jun 2019 - Aug 2020 (1 year 3 months)

• Worked as a sales representative offering Sprint cellphone services to United States Customers. • I also provided service to customers responding clearly to any question they might have regarding their account and also providing resolutions to any issue the customers might experience.

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CUSTOMER SERVICE REPRESENTATIVE

InspiroInvercasa

Jun 2018 - May 2019 (1 year)

• Customer account management by providing answers to any questions that customers may have and ensuring an effective resolution in a reasonable time. • Provide troubleshooting to the online platform when customers

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SALES ADVISOR

ConvergysNicaragua

Jul 2017 - May 2018 (11 months)

• Worked for a Voice over the internet home phone service company called Vonage providing complete information to US and Canadian customers about how it works and the benefits the service brings to their lives.

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ACCOUNT SPECIALIST

SitelNicaragua

Apr 2014 - May 2017 (3 years 2 months)

• Processed multiple money transfers for United States and Canadian customers through MoneyGram. • Became an account specialist handling escalated issues such as Express payments, fraudulent transactions, transactions from correctional facilities, and supervisor calls. Additionally, my experience as a customer service representative has equipped me with strong client reception skills, enhancing my ability to address customer inquiries and concerns effectively, which is crucial in maintaining high levels of customer satisfaction in my role.

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SALES EXECUTIVE

YC NegociosBluefieldsRACCS

Feb 2012 - Sep 2013 (1 year 8 months)

• Distributed electronic airtime service to multiple businesses, whether large, medium and small businesses by CLARO Company. • Eventually got promoted and started selling different services such as cellphone, home phone, internet and Cable to many people in different places in the Caribbean Coast.

Maurice Mark Ortega Bent

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