Matias Robertson Gunn

Matias Robertson Gunn

About

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Buenos Aires, Argentina

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • A
    Head of Client Success
    Ad Astra Inc
    Sep 2022 - Current (3 years 8 months)
    As the Head of Client Success, my role encompasses several key responsibilities: Team Building and Department Development: I am dedicated to fostering a collaborative and dynamic team environment, focusing on nurturing skills and expanding our department's capabilities to enhance our effectiveness in client management. Key Performance Indicators (KPIs): Managed and reported on key performance indicators to track success and identify areas for improvement in client engagement strategies. Client Assistance and Sales Opportunities: I actively engage with clients to address their immediate needs, identifying and capitalizing on opportunities for up-sells and cross-sells, ensuring we maximize the value we deliver. Customer Advocacy: I champion
  • A
    Client Success Manager
    Ad Astra Inc
    Apr 2022 - Sep 2022 (6 months)
    Client Satisfaction Monitoring: Proactively monitored client satisfaction levels, employing both qualitative and quantitative methods to ensure high service standards. Key Performance Indicators (KPIs): Managed and reported on key performance indicators to track success and identify areas for improvement in client engagement strategies. Client Onboarding: Oversaw the client onboarding process, ensuring a smooth transition and positive first impression by coordinating with cross-functional teams. Sales Integration: Collaborated closely with the sales team to align client success initiatives with sales objectives, enhancing client retention and satisfaction.
  • Finalis
    Manager, Customer Success
    Finalis
    May 2021 - Mar 2022 (11 months)
    Empowering our affiliates by providing them the necessary assistance to achieve their goals. - kPIs - Processes & practices - Customer journey - Customer healthcare advocate - Sales and repeat business analyst - Team building lead
  • R
    Lead Operator & Supervisor, Customer Support & Management
    Radial Drilling Services Inc
    Dec 2005 - Oct 2022 (16 years 11 months)
    Global Operations Management: Served as Lead Operator and Supervisor for worldwide drilling operations, ensuring high standards of performance and safety. Customer Support: Provided real-time customer support during operations, addressing client concerns and ensuring operational continuity. Engineering and Management for Oil & Gas: Directed engineering tasks and managed projects within the oil and gas industry, focusing on optimizing processes and enhancing efficiency. Logistics and Supply Chain Leadership: Oversaw logistics, procurement, and warehouse operations across Latin America, streamlining supply chain processes to support regional operations.
  • IBM
    Customer Assistant
    IBM
    Jul 2005 - Dec 2005 (6 months)
    Large customers follow up and assistance.
  • S
    Business Administration
    Saint Trinneans School
    Jan 1998 - Jun 2005 (7 years 6 months)
    Accountant assistant and general admin tasks. Customer assistance. Ref.: Julio Carcavallo Director Jcc@strinidad.edu.ar
  • I
    Design and control of drilling fluids
    Intergas SA
    Jul 1997 - Dec 1997 (6 months)
    I attended a training program at this company during 6 months in order to develop tasks as assistant engineer.
Education verified_user 0% verified
  • Universidad del Salvador
    International Relations Bachelor, International Relations
    Universidad del Salvador
    Jan 1998 - Dec 2004 (7 years)
  • UADE
    Bachelor of Business Administration - BBA, Administration
    UADE
    Jan 1997 - Dec 1998 (2 years)