Matias Esteban Nuñez

Matias Esteban Nuñez  new_releases

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Head of UX
Buenos Aires F.D., Argentina

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Résumé


Jobs verified_user 0% verified
  • H
    Head of UX public Remote experience
    Human Exprerience Hub
    Aug 2022 - Current (3 years 11 months)
  • Coderhouse
    Profesor de Diseño UX/UI
    Coderhouse
    Nov 2021 - Current (4 years 8 months)
    Development of lesson plans and curriculum. Preparation and delivery of live classes. Creation of exercises and projects for students to apply theoretical knowledge to practical situations. As a result of my work, I have successfully conveyed the fundamental concepts of user experience and interface design to students in a clear and effective manner, receiving positive feedback from both students and the institution. SAT 4.9
  • Telecom Argentina
    Head Ux, Design & Scripting
    Telecom Argentina
    Jan 2018 - Mar 2022 (4 years 3 months)
    As the leader of the UX & Digital Design, Scripting and Customer Support teams, my goal was to improve the efficiency and quality of customer support tools and content. I implemented an Agile methodology based on Design Thinking, making the department a benchmark within the company. Working together as a team, we successfully merged internal support tools, resulting in significant improvements in customer satisfaction metrics, NPS, efficiency, and effectiveness. We also successfully implemented a converged Knowledge Base for Telecom Argentina, achieving an 85% satisfaction rate. This achievement strengthened the information management process and enabled more effective collaboration with all partner areas of the company. Goals: Design and i
  • Telecom Argentina
    Head of Scripting & Comunications
    Telecom Argentina
    May 2015 - Jan 2018 (2 years 9 months)
    As the head of the Communications department of the Commercial Management, I led the design and implementation of an efficient communication channel that significantly improved key performance indicators such as TMO, NPS, and SAT. I also managed to generate the necessary trust and engagement among our users. In my department, we worked on designing, developing, and maintaining all Scripting and knowledge management tools and content, including operational internal communications and the Knowledge Base.
  • Telecom Argentina
    Internal comunications analyst
    Telecom Argentina
    Jan 2014 - May 2015 (1 year 5 months)
    mage and Internal Communication for the Direct Attention channel of the Commercial Management. Content Administrator Communication, training and loyalty program. Generation of material for e-learning platform and training. Dictation of face-to-face training courses. Analyst and reference designer of the Comunicarte WEB Project (knowledge base) - Communication Program for the Management of Customer Service and Sales of the Commercial Directorate. Target Public: Commercial Offices and B2B Sellers
  • T
    Head of UX
    TelecomPersonal Argentina
    Dec 2006 - Apr 2022 (15 years 5 months)
  • Cinemark
    Staff
    Cinemark
    Feb 2003 - Dec 2004 (1 year 11 months)
    - Staff, atencion en boleteria. Venta de entradas
  • Blockbuster
    Team Leader
    Blockbuster
    Jan 2001 - Oct 2003 (2 years 10 months)
  • McDonald's
    Staff
    McDonald's
    Feb 1998 - Mar 1999 (1 year 2 months)
    - Staff de atencion al cliente.
Education verified_user 0% verified
  • Universidad de Buenos Aires
    Diseñador de Imagen y Sonido
    Universidad de Buenos Aires
    Jan 2002 - Nov 2010 (8 years 11 months)