Mateo Leon Marulanda Olier

G

Food engineer

Government of Bolivar,

Jun 2024 - Dec 2024 (7 months)

Provided technical support in food security and nutrition programs aimed at vulnerable communities within the department. Responsibilities included supervising and evaluating food handling and distribution processes in social and school programs, verifying compliance with sanitary and food safety regulations according to INVIMA and Ministry of Health guidelines, and participating in training sessions for food handlers on Good Manufacturing Practices (GMP), hygiene, and safe food handling. Additionally, supported the preparation of technical reports in coordination with other government entities and conducted inspections and monitoring of kitchens, collection centers, and food preparation sites funded with public resources. - Utilized data

P

Food Engineer - Quality Coordinator

Pescadería Perlamar del Caribe,

Jul 2022 - Dec 2023 (1 year 6 months)

Coordinated and monitored the quality and food safety management system, ensuring compliance with Good Manufacturing Practices (GMP), HACCP, and current legal regulations. Supervised production processes from the reception of raw materials to the finished product, guaranteeing quality at every stage. Prepared and controlled records, procedures, and operational instructions in accordance with company quality standards and regulatory requirements. Conducted internal audits and provided training to operational staff on hygiene, food handling, and process control. Managed corrective and preventive actions in response to deviations detected during inspections or audits. Coordinated with production, maintenance, and logistics departments to ensur

T

Bilingual agent

TELEPERFORMANCE,

Nov 2021 - Nov 2022 (1 year 1 month)

Provided customer service for the U.S. health insurance company Clover Health, strictly following the guidelines of the assigned campaign. Resolved user inquiries, ensuring a satisfactory and professional experience. Demonstrated efficient use of digital tools and CRM systems in English. Additionally, I regularly utilized databases containing highly sensitive personal information, including Social Security numbers, full names, addresses, and other private data while working for health insurance companies such as Clover Health and United Health Care. Part of my responsibilities involved updating and maintaining this information to ensure it remained accurate and current, which required strict attention to detail, confidentiality, and complia

A

Logistics Operator

All Around Quality,

Jun 2018 - Oct 2021 (3 years 5 months)

Coordinated routes and assisted drivers in their daily tasks, ensuring deliveries were completed in accordance with contractor policies. Acted as an interpreter between drivers and customers, facilitating effective communication in contexts with language barriers. Verified compliance with logistical protocols and ensured final customer satisfaction. Additionally, I handled sensitive information, including personal data, addresses, and phone numbers, maintaining confidentiality and discretion at all times. I was responsible for processing customer accounts and resolving issues, such as property damage caused by installers, which required clear and professional communication via both phone and email. This role demanded a high level of attenti

U

Research Assistant

Universidad Pontificia Bolivariana,

May 2016 - Jul 2017 (1 year 3 months)

Performed laboratory practices including sample preparation, physicochemical and microbiological analyses. Assisted in the design and validation of testing methodologies in accordance with national and international regulations. Participated in academic activities such as tutoring, workshops, and technical assistance to faculty in various subjects. Contributed to the drafting of technical reports, scientific articles, and research protocols. Supported inventory management and control in the laboratory, ensuring proper use and storage of reagents and materials. Promoted Good Laboratory Practices (GLP) and safety protocols within academic and research environments. Additionally, utilized database management skills to maintain and process labo

P

Food Engineer - Quality Coordinator

Pescadería Perlamar del Caribe,

Nov 2012 - Oct 2014 (2 years)

Coordinated and monitored the quality and food safety management system, ensuring compliance with Good Manufacturing Practices (GMP), HACCP, and current legal regulations. Supervised production processes from the reception of raw materials to the finished product, guaranteeing quality at every stage. Prepared and controlled records, procedures, and operational instructions in accordance with company quality standards and regulatory requirements. Conducted internal audits and provided training to operational staff on hygiene, food handling, and process control. Managed corrective and preventive actions in response to deviations detected during inspections or audits. Coordinated with production, maintenance, and logistics departments to ensur

H

Cost department intern

Hotel las Americas resort y centro de convenciones,

Dec 2011 - Jun 2012 (7 months)

Coordinated and monitored the quality and food safety management system, ensuring compliance with Good Manufacturing Practices (GMP), HACCP, and current legal regulations. Supervised production processes from the reception of raw materials to the finished product, guaranteeing quality at every stage. Prepared and maintained records, procedures, and operational instructions in accordance with company quality standards and regulatory requirements. Conducted internal audits and trained operational staff on hygiene, food handling, and process control. Managed corrective and preventive actions in response to deviations identified during inspections or audits. Coordinated with production, maintenance, and logistics departments to ensure traceabil

Mateo Leon Marulanda Olier

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