Mateo Bernal

Jobs 0% verified

S

Social care agent

Oct 2025 - May 2026 (8 months)
S

Customer experience branch manager

Skyline Security ManagementRemote

Apr 2022 - Current (4 years 3 months)

• In charge of organizing, planing, and monitoring the company's customer service department to ensure optimized interaction between the company and our clients. • Responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce. • Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations.
A

Airbnb host

Jan 2022 - Jun 2025 (3 years 6 months)
C

Product Support Analyst

CSG ForteRemote

Apr 2021 - Apr 2022 (1 year 1 month)

Provide technical support and troubleshooting services involving payments with Credit card and ACH payments , or services. Take ownership of support tickets, remaining accountable for assisting the client through resolution of the issue. Served as internal subject matter expert on the product, and produced help guides, training manuals, and other training materials.
T

Bilingual Medical Interpreter

TeleperformanceRemote

Apr 2019 - Apr 2021 (2 years 1 month)

Responsible for providing real-time translations to patients and their family members. helping bridge the communication gap between physicians and patients who do not share a common language.
V

Bilingual Customer Service Representative

Viapin Colombia S.A.SBogota

Jul 2017 - Apr 2019 (1 year 10 months)

• Work with clients who have complaints, orders, or require information about products/services purchased from the organization. Also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

Education 0% verified

About

Detail

Timeline

Résumé