Mateen Pirzade

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Team Lead - Google ads operations

Tdcx Malaysia Sdn. Bhd

Apr 2025 - Apr 2026 (1 year 1 month)

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Sales Development Manager

HRcovered Canada ON.

Feb 2024 - Current (2 years 6 months)

As a seasoned Sales Development Manager with a focus on leads generated from digital marketing efforts, I bring a comprehensive skill set and a proven track record of success in driving revenue growth and maximizing sales opportunities. my 1. Strategic Planning and Execution: I have a strong background in developing and executing strategic sales plans tailored to leverage leads generated through various digital marketing channels. My experience includes aligning sales objectives with overarching business goals, identifying target markets, and implementing effective lead generation strategies. 2. Lead Management and Conversion Optimization: I excel in managing leads throughout the sales funnel, from initial contact to conversion. I have hand

Senior Analyst / Team Lead

accenture

Apr 2023 - Oct 2024 (1 year 7 months)

1. Responsible for managing day to day operations, call and email quality, performance according to the relevant service level metrics, compliance to guidelines and policies for providing the Support Services. 2. Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints 3. Generating and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines 4. Communicates team goals and identifies areas for improvement 5. Assists with hiring and new team member training 6. Communicates sales goals & derive productivity 7. Develops strategies to promote team adherence to company regulations & performance goals 8. Co

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Operations Leader

Regalix - Revenue Gen Ops (LinkedIn Marketing Solutions Project)

Sep 2022 - Mar 2023 (7 months)

1. Lead, develop and inspire a team of Client Solutions Managers and Market Development Reps towards excellence and overachievement of business goals. 2. Track and report activities done by CSMs and MDRs back to the LinkedIn Sales Manager. 3. Lead through compassionate management, building a culture of inclusion and belonging for employees. 4. Develop and execute on a scaled strategy to grow Marketing Solutions New Business customers and reduce churn and dormancy in accounts. 5. Attend and support crucial client meetings while mentoring and managing the front-line team. 6. Identify areas of opportunities in services and contribute to the development of scalable systems, tools and processes to support. 7. New Business growth Develop and main

Operations Team Lead

NoBroker

Feb 2021 - Aug 2022 (1 year 7 months)

Same as every startup company even in NoBroker there are usually no set KPI's & SLA's as every span & business function is expected to carry out multiple activities until a process is set, My key responsibility is to make sure the trial & error method is minimized & the right process is set from the scratch by deploying the correct resources & identify the potential threats to the business before the negative impact. Below are the projects that I am working on under my umbrella. 1. Escalation Desk - Deals with social media & CEO email tickets and gets 35/50 complaints deleted on social media platform 2. Sales Team - Provides the right plan for customer based on property condition & location 3. Cross selling team - Pitches for value added se

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Senior Sales Advisor

mfine (NOVACURA – Health Services)

Dec 2019 - Jan 2021 (1 year 2 months)

Mfine is a startup that needs constant attention with business opportunities every single second knocking its door, there is no time for mishaps or errors and as a senior sales advisor I have been able to strategize & capitalize many products to yield maximum profit in health care sector. As We are constantly looking for appropriate talent to mange other parts of the business there is always scope for us to do more than agreed and ensure the organization meets the numbers and beyond the targets, The reports that are generate from my end on daily/monthly/ quarterly basis re-assures the trusts of all the investors & stake holders which provides us countless growth opportunities on the way to dominating the health care sector & digitalizing th

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Senior customer support SME / OJT Process Trainer Mphasis

Feb 2018 - Dec 2019 (1 year 11 months)

• Facilitate the process & agents with skills & knowledge required in order to provide high-level customer service • Coaching & mentoring new agents by tracking their progress • Ensuring the agents are able to meet first call resolution within earliest possible time helping the process achieve targeted average handling time • Coordinate with workforce management team and trainees to ensure accurate staffing and scheduling is done • Providing focused coaching to trainees in order to enhance their up selling & need based advise skills

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Customer Service Team Leader

Aramex International Courier

Oct 2011 - Dec 2017 (6 years 3 months)

Promoted to a team leader position to recruit, train and supervise 25+ customer service reps handling emails, chat, inbound, outbound etc. generated via tickets. The team also was responsible for root cause analysis and follow up with operations in order to ensure the issue is resolved permanently.

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Student Coordinator

Purple Academy

Apr 2008 - Aug 2010 (2 years 5 months)

The academy offered different language training, I have served the academy in each and every department as I was the only full-time working employee serving the small propertied organization, and my tasks included maintaining accounts, tele-calling, marketing, advertisement, and administration.

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