M
Marysabel Z.
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Francisco Morazán Department, Honduras
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Customer Support AgentFormaJun 2024 - Jan 2026 (1 year 8 months)Worked as a customer service agent for a benefits administrator company. Provided support over the phone, chat and email to help members with inquiries regarding their benefits funding, eligibility, claim submissions and reimbursement claims for Post-Tax and Pre-Tax employer-sponsored accounts.- PCustomer Service Representative IIPartner HeroJun 2023 - Nov 2024 (1 year 6 months)Worked as a customer service representative for a fundraiser company. Provided support over the phone, chat and email to help customers with account login issues, how to create a fundraising campaign, how to retrieve the funds raised, order status, refund status, etc.
- AChat OperatorAmazing InvestmentFeb 2022 - Oct 2022 (9 months)Worked for an adult chat content agency, where customers would reach out to chat about everyday topics or sexual conversations
- Customer Service AgentStarTekMar 2021 - Feb 2022 (1 year)Worked as a customer service agent for a retail campaign. Provided support over the phone, email and chat to help customers with login account issues, order status, refunds, replacements, fraudulent charges and account activity.
- Customer Service AgentConcentrixApr 2019 - Feb 2021 (1 year 11 months)Worked as a customer technical support agent for Comcast - Tier Technical II. Provided support over the phone in a fast paced b2b for customers dealing with technical and activations issues with their TV boxes, internet modems and phone landlines. Support provided included: -Activation of all LOB services over the phone. -Troubleshooting provided over the phone for technical errors in TV Boxes, channels, soundboard, ect. -Schedule technical appointments from Comcast technicians -Upgrade services over the phone -Take escalation calls (supervisor requested by customer) from other peers to deescalate frustrated customers. -Issue credits to bill accounts for exceptions and inconveniences
- Customer Service Support AgentAmazonSep 2018 - Jan 2019 (5 months)Worked as a customer service agent for Amazon - Retail. Provided support over the phone, chat and email to help customers with their orders, refunds, replacements, account login issues and account activity.