Mary Grace Raquel Mantillas

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Executive Virtual Assistant / Executive Assistant to the Founder

Galway Business Development Group

May 2025 - Mar 2026 (11 months)

• Managed executive calendar across 3 time zones (EST, CST, GMT), scheduled 3-5 weekly Zoom, In-Person, and Personal meetings for Executives with zero conflicts for 10 consecutive months. • Created a new Financial System for the Business Development group, weekly migrated 7-8 old legacy members out of 200 to the new Stripe Invoicing seamlessly. • Achieved and maintained Inbox Zero for 2 executive accounts, triaged 150+ daily emails and reduced average response time from 8 hours to 45 minutes. • Provided administrative support to a team of 2, managed shared calendars, prepared meeting agendas, and distributed action items within 1 hour of each meeting. • Maintained clients’ database of 700+ contacts in Go High Level, Google Sheets, and Excel

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Social Media Admin & Sales Coordinator

Montclair Brewery

Jan 2025 - Mar 2025 (3 months)

• Designed 2-3 social media posts per week, 1 monthly email newsletter, and 3-5+ social media graphics monthly using Canva, ChatGPT, Gemini, and Meta Scheduling, contributing to a 40% increase in client engagement and sales over 3 months. • Designed and created 1 major can label released in March to add to the new product line of brews. • Reconciled expenses and budget with weekly reports using Xero, QuickBooks, and Excel to help clients manage higher levels operations of the Brewery • Applied for Tax forms (W9, 1040, and NJ License) on a monthly and quarterly basis to ensure legal business operations in the State of New Jersey and New York

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Billing and Collection Administrative Assistant

Archers Contact Solutions

Dec 2024 - Mar 2026 (1 year 4 months)

• Updated Collections Tracker using Excel, Google Sheets QuickBooks, Stripe, and Get Cone for overdue clients to ensure the RPC (Right Party Contact) when dialing, and to organize Collections data for weekly report • Created and used standard operating procedures for 3-4 recurring processes, reduced onboarding time for new team members by 85%. • Dialed overdue clients using Line2 to ensure 100% client retention by getting specific timeline of payments in an approachable and amiable voice, assist on accounts receivable and clients’ company concerns

Customer Service Representative (Tier 1 & Tier 2)

iQor Philippines

Sep 2022 - Jul 2024 (1 year 11 months)

• Managed high-volume inbound and outbound calls via Atticus for the Capital One Auto Finance campaign; promoted to Tier 2 "Keep Me in My Car" specialist for excellence in loss mitigation and meeting all KPI targets. Maintaining 2 or more promoters per month • Used Titan and Monarch payment systems to process accounts receivable and negotiate payment timelines; achieved about 80-95% client retention rate by preventing vehicle repossessions through strategic and empathetic financial conversations.

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Executive Admin Associate

TwigitalPH

Mar 2018 - Dec 2020 (2 years 10 months)

• Process daily shop orders and pre-orders manually using Excel and POS Printers • Assisted in packaging of orders to ensure safety of products and deliveries • Organized client and supplier meetings, conferences, and logistics via Zoom, Google meet, Lazada, J&T, and other messaging apps like WhatsApp and Messenger to get deliveries and close deals • Processed multiple local and international payment methods using (cash, credit, online payments) • Compiled sales data into organized files for management and sales analysis using Excel or Google sheets and Pivot Table to understand and represent product growth, stability, and new hero products and trends • Monthly reconciliation of budget

Mary Grace Raquel Mantillas

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