Mary Grace Gabuya

A

Hotel Reservation Specialist

Agents Only - Hotel Planners International Account

Jun 2025 - Current (1 year 1 month)

• Manage and process reservations via phone (inbound) in the US, Canada and Asia • Provide accurate information on room availability, rates, and hotel services. • Use of Property Management Systems (PMS) and Central Reservation Systems (CRS) to manage bookings, modification and cancellations. • Upsell rooms and packages to maximize revenue. • Handle guest inquiries and special requests professionally. • Maintain accurate reservation records • Adhere to hotel policies and brand standards. • Ensure guest data is handled securely and in compliance with privacy regulations

M

Workforce Coordinator

Mowasalat Karwa

Dec 2023 - Feb 2024 (3 months)

• Coordinates across project managers, site managers, shift supervisors POC and food vendors to ensure accurate headcounts for staff meals for site and back office team members • Prepares detailed excel spreadsheets to accurately project meal inventory and coordinates supplier orders. • Managed the daily delivery of meals and snacks for site team members. • Coordinates with the purchasing team to fulfill stocks requirements. • Supervision on snack packaging team • Coordinates with the transport supervisor to plan the driver's daily tasks and delivery schedule

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Workforce Coordinator

Mowasalat Karwa

Oct 2022 - Dec 2022 (3 months)

• Coordinates across project managers, site managers, shift supervisors POC and food vendors to ensure accurate headcounts for staff meals for site and back office team members • Prepares detailed excel spreadsheets to accurately project meal inventory and coordinates supplier orders. • Managed the daily delivery of meals and snacks for site team members. • Coordinates with the purchasing team to fulfill stocks requirements. • Supervision on snack packaging team • Coordinates with the transport supervisor to plan the driver's daily tasks and delivery schedule

S

Executive Secretary / Personal Assistant to the Chairman

Sheikh Mohamed Bin Falah Jassim Jabor Al Thani's Office

Jan 2016 - Jan 2024 (8 years 1 month)

• Acted as the primary point of contact for internal and external communications between executives, staff, and external stakeholders. • Managed the schedules and calendar of the Chairman • Coordinates and schedule meetings and conferences. • Maintains regular communication with financial relationship managers on matters pertaining to Sheikh's personal and corporate shareholdings. • Served as the authorized personnel for handling encashments and financial transactions in the Sheikh's absence, especially during international travel. • Provides administrative support to D and C Level Executives under Sheikh's company • Prepared and distributed meeting agendas and minutes of meeting. • Handled confidential information with care and kept docume

A

Elite Member Services Associate

Altisource Business Solutions

Jun 2015 - Oct 2015 (5 months)

• Manage Elite/ VVIP members' accounts • Provides assistance with verification, updates, and point accumulations. • Creates new room reservations based on guest requirements. • Assisted guests in amending or correcting existing bookings • Recommends substitute properties during peak seasons. • Ensured VVIP visitors received exceptional attention and service.

D

Branch Sales Manager

Des Financing Corporation

Jan 2015 - Jan 2016 (1 year 1 month)

• Review pensioners' financial and health profiles to ensure compliance with loan application requirements. • Tracking and evaluating outstanding debts to ensure compliance with loan approval criteria for pensioners. • Attend monthly retiree association meetings to engage with the community pensioner's to promote pension loan services • Ensures branch business associates met established Key Performance Indicators (KPIs) by weekly and monthly monitoring of sales performance. Discussing the new policies and requirements in loan approvals

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Executive Operations / Sme Trainer

Apr 2010 - May 2015 (5 years 2 months)

• Facilitate training sessions for the newly hire associates of Hilton properties within the California Cluster Desk. • Prepares performance observations and summaries for training agents, supporting timely feedback and coaching. • Endorsed successful nesting agents for transition into live operations. • Identify performance gaps and led one-on-one coaching initiatives to drive agent improvement. • Supports team efficiency by taking calls during critical peak hours to help meet key performance metrics. • Provided tailored offers and travel suggestions based on guest requirements. • Maximized revenue by offering tailored upsell options beyond clients primary travel requirements. • Resolved booking challenges by identifying and arranging acco

C

Telesales Executive

Cellucom-Ai Rostamani Group of Companies

Jan 2007 - Jan 2009 (2 years 1 month)

• Managed inbound and outbound sales through phone and internet channels, ensuring high levels of customer satisfaction. • Deliver comprehensive post-sale support, resolving issues and maintaining strong customer relationships. • Create and generates tickets for escalated repair cases. • Coordinates with the technical team on the status of submitted products under repair. • Performed essential administrative functions, including coordinating email correspondence and updating records. • delivering detailed product information to customers over the phone for support sales. • Handled merchandise returns and exchange in accordance to the terms and conditions • Collaborates with marketing to refresh website product listings and maintain current

T

Customer Service Associate

Touch Asia Contact Solutions

Jan 2006 - Dec 2006 (1 year)

• Promoted Citibank products and services to non-account holders through strategic outbound cold calling campaigns. • Presented competitive interest rate options to refinance and pay off existing mortgages from other financial institutions. • Provided personalized financial product recommendations, including cash loans and credit cards, to eligible customers. • Process client profile updates promptly to maintain accurate and up-to-date information

Mary Grace Gabuya

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