Mary Beth Fernandez
About
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Medical Virtual Assistant | EHR Management & Patient Scheduling Expert | Strong Administrative & Healthcare Support
Province of Cebu, Philippines
Timeline
work
Job
school
Education
Résumé
Jobs
verified_user
50% verified
- MTeam Lead - Medical VA verified_user Verified experience public Remote experienceMochi HealthApr 2024 - May 2025 (1 year 2 months)Managed calendars and coordinated schedules across providers and VA teams to ensure efficient coverage and timely meetings. Acted as a primary liaison between VAs and healthcare providers, handling escalations and resolving complex service issues with discretion and professionalism. Supported leadership by overseeing daily operations, coaching team members, and ensuring compliance with organizational processes. Organized and facilitated virtual events such as team trainings, performance reviews, and recognition activities. Created documentation and best practice workflows to streamline communication, improve task tracking, and enhance operational efficiency. Maintained accurate records, tracked KPIs, and contributed to performance reporting
- MMedical Virtual Assistant verified_user Verified experience public Remote experienceMochi HealthNov 2023 - Mar 2024 (5 months)- Managed inbound and outbound calls, answering emails and messages to ensure effective communication with patients. - Assisted patients in understanding medications relevant to obesity management, including dosages, side effects, and instructions. - Communicated medication-related questions to healthcare providers as needed, ensuring clarity and accuracy in patient care. - Verified and ensured prescription accuracy, maintaining high standards of patient safety. - Coordinated and processed orders to patients, streamlining the delivery of medications and supplies. - Managed and updated patient records, ensuring that electronic health records (EHR) are accurate and up-to-date, leveraging database management skills for efficient data entr
- ITraining Facilitator verified_user Verified experienceInTouch CXOct 2022 - Aug 2023 (11 months)Onboarded and trained new hires on tools, workflows, and company procedures. Taught communication best practices to support customer interactions. Developed training modules and refresher materials for tenured staff. Oversaw and managed training calendars to align with onboarding cycles. Conducted virtual training sessions and maintained learner engagement. Applied instructional design, time management, and facilitation skills. Collaborated with teams to enhance training content and delivery. Utilized Microsoft 365, Google Workspace, Slack, Zoom, and other tools for communication and engagement. Additionally, ensured adherence to data protection protocols, which, while not immediately apparent, was crucial in my previous role as a Shopify S
- IShopify Senior Support Advisor verified_user Verified experienceInTouch CXNov 2021 - Sep 2022 (11 months)As a Shopify Senior Support Advisor, I provided specialized knowledge to assist frontline advisors in handling complex inquiries, ensuring that our team maintained high-quality standards. I effectively managed escalated cases, mentored new hires, and contributed to process improvements to enhance overall service delivery. Additionally, while my primary focus was on supporting Shopify merchants, I frequently guided them in integrating and troubleshooting email marketing platforms like Mailchimp. This experience allowed me to become familiar with Mailchimp's purpose, basic setup, and its connection with e-commerce tools for automated campaigns, adding functional value when supporting marketing teams or setting up virtual assistant workflows.
- IShopify Support Advisor verified_user Verified experienceInTouch CXJan 2020 - Nov 2021 (1 year 11 months)
Technical Support SpecialistAmazonMar 2019 - Oct 2019 (8 months)Tier 2 | Digital- eCustomer Service SpecialistePerformax Contact Centers BPOJun 2018 - Jan 2019 (8 months)Retail | EBay Appeals
- Technical Support Specialist247.aiAug 2014 - Sep 2017 (3 years 2 months)As a Technical Support Specialist at Time Warner Cable, I provided Tier 2 support, addressing complex customer issues and ensuring high levels of satisfaction. My role involved troubleshooting account-related problems while handling sensitive customer data, which required strict adherence to security protocols to protect personal and financial information. I implemented authentication procedures before accessing accounts and followed company policies on data privacy, recognizing that data protection was essential in delivering secure and trustworthy support to our customers. Additionally, I resolved billing concerns, processed adjustments, and explained charges to customers, ensuring clarity and transparency in their accounts. I also mainta
- ACustomer Service RepresentativeAegis PeopleSupport IncAug 2012 - Jun 2014 (1 year 11 months)Healthcare | Blue Shield of California
- CCustomer Service RepresentativeCebu Global TeleservicesOct 2009 - Feb 2011 (1 year 5 months)
Education
verified_user
0% verified
- CBachelor of Education - BEd, Secondary Education and TeachingCebu Normal UniversityJan 2008 - Jan 2009 (1 year 1 month)