Accomplished IT professional with extensive experience in providing comprehensive IT support and helpdesk services across various industries. Proven experise in troubleshooting complex issues on Windows and MacOS systems, SaaS administration, VPN configution and device management using tools such as Addigy, Jamf, Nable and Ninja RMM. Adept at SSO/SAML administration with OneLogin, Okta and Jumpcloud. Demonstrated the ability to manage Active Directory Services, Office 365 administration and cloud computing services including Azure and AWS. Skilled with network troubleshooting, technical documentation proficiency, incident management and end-user training. My career goals include leveraging technical expertise to enhance IT infrastucture efficiency while ensuring optimal user satisfaction.