Operations Manager with nearly three years of experience optimizing workflows, managing cross-functional teams, and improving operational efficiency across service-based industries. Skilled in contractor coordination, client communication, and project execution. Proven ability to drive productivity through strategic planning and hands-on leadership.
Previously led a custom furniture design and installation business, managing end-to-end project delivery. Background includes team leadership in safety and sports environments as a lifeguard and swim coach, with strengths in training, crisis response, and coordination.
Currently serving as an Operations & Social Media Manager for a flooring consultation and installation company. Responsible for managing client communication, scheduling, CRM updates, and coordinating logistics. Support includes estimate preparation, invoicing, content creation, and managing multi-platform social media presence with SEO and analytics tracking.
Bringing a practical, data-driven, and process-oriented approach to every challenge, with a focus on efficiency, engagement, and cross-functional collaboration.