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Marthe Ange Olarte Martinez

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Virtual Assistant
Dumaguete City, Central Visayas, Philippines
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • Cognizant
    Customer Service Representative
    Cognizant
    Feb 2025 - Dec 2025 (11 months)
    • Resolved customer inquiries promptly through multiple communication channels, improving overall customer satisfaction and reducing wait times. • Processed and documented service requests accurately, ensuring compliance with company policies and maintaining data integrity. • Collaborated with technical teams to troubleshoot product issues, enhancing first-contact resolution rates and minimizing repeat calls. • Educated customers on product features and service options, increasing adoption rates and fostering long-term customer loyalty. • Monitored customer feedback and escalated critical concerns, supporting continuous improvement initiatives and strengthening brand reputation.
  • Wonders
    Data Entry Specialist
    Wonders
    Oct 2023 - Jan 2025 (1 year 4 months)
    • Accurately transcribed diverse data sets into digital systems, ensuring high data integrity and supporting reliable business analytics. • Validated incoming data for completeness and correctness, minimizing errors that could impact operational decision-making. • Organized and maintained electronic filing systems to streamline information retrieval and improve workflow efficiency. • Collaborated with cross-functional teams to update records promptly, reducing delays in project timelines. • Monitored data input processes and identified inconsistencies, contributing to enhanced compliance with regulatory standards.
  • Inspiro
    Customer Service Representative
    Inspiro
    Oct 2019 - Apr 2020 (7 months)
    Customer Technical Support, Concentrix • Diagnosed and resolved technical issues for customers, ensuring consistent uptime and system reliability across multiple platforms. • Guided users through software installations and configurations, improving adoption rates and reducing onboarding time. • Documented recurring technical problems and solutions, contributing to a knowledge base that streamlined future support requests. • Collaborated with product teams to escalate bugs, accelerating issue resolution and enhancing overall customer satisfaction. • Monitored support tickets to prioritize urgent cases, minimizing response times and improving service efficiency.
Education verified_user 0% verified
  • M
    Diploma In Tourism Technology
    Metro Dumaguete College
    Nov 2019 - Apr 2023 (3 years 6 months)
    Graduated in a 3 years scholarship program by TESDA taking Diploma in Tourism Technology. Where the use of digital tools and systems—such as online booking platforms, mobile apps, data management, and automation—to improve travel planning, customer experience, and tourism operations.