Martha Shannon

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Instructor Live Online

MyComputerCareer

Jun 2024 - May 2025 (1 year)

- Assisted Lead Instructor with IT instruction across various classes and delivery methods (resident, online, hybrid). - Advised students individually through various communication tools to achieve academic and certification success. - Ensured student cohorts meet academic and attendance standards for class success and evaluation periods. - Supported certification progress by tutoring, scheduling exams, and following up on outcomes. - Utilized data entry skills to document all interactions with students in Salesforce, ensuring accurate records and facilitating effective communication and follow-up. - Employed data verification techniques to maintain the integrity of student records, contributing to a streamlined process for tracking acad

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IT Consultant

Self Employed

Nov 2019 - Current (5 years 9 months)

• Successfully set up printers and provide comprehensive training • Install and configure applications on desktops, including web cameras ensuring seamless virtual communication • Demonstrate expertise in installing and instructing on general use of applications on Android devices • Address software issues by providing remote support and troubleshooting, ensuring optimal performance • Guide owners over the phone, walking through step-by-step procedures to independently resolve problems

Publish/Graphics Specialist II

Taylor Corporation

Feb 2011 - Jun 2024 (13 years 5 months)

• Utilize Adobe Creative Suite for graphic design and image editing • Apply experience in designing and optimizing graphics for both print and digital media • Integrate graphics into various documents and presentations using Microsoft Office applications, leveraging my skills in administrative assistance and data entry to ensure accuracy and efficiency • Proficient in creating and optimizing graphics for online platforms • Maintain a productivity rate of 75% and achieved a quality rating of 98% • Demonstrate proficiency in using advanced features of Adobe Creative Cloud applications to create visually appealing and innovative designs, while also creating charts and reports in Excel to support project documentation and analysis. Ad

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Property Management

Warshaw Properties Inc

Dec 2003 - Oct 2009 (5 years 11 months)

• Oversaw the day-to-day operations and management of a diverse residential community • Supervised team of leasing and maintenance professionals, ensuring efficient operations and service • Coordinated residents' access to financial and employment assistance • Developed and implemented effective resident engagement and satisfaction strategies • Coordinated and resolved resident concerns and issues to maintain a positive living environment • Conducted property inspections to ensure safety, maintenance, and compliance with regulations

Martha Shannon

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