Martha Elizabeth Perez Hernandez
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Martha Elizabeth Perez Hernandez

Martha Elizabeth Perez Hernandez

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Remote Business Solution Specialist
Tijuana, Baja California, Mexico

Contact Martha regarding: 
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Full-time jobs
Starting at USD9/hour

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Résumé


Jobs verified_user 0% verified
  • F
    Manager Debt Specialist
    Fast Track Relief
    Nov 2024 - Current (1 year 8 months)
    As a Manager Debt Specialist at Fast Track Relief, I led a team of agents in assisting clients with unsecured debt resolution, conducting financial assessments, and educating clients on their rights and options under FDCPA and FCRA regulations. I managed around 80 daily client interactions, oversaw returned files from underwriting, and worked closely with senior leadership to ensure compliance and operational efficiency. My focus remained on reducing clients' financial stress and guiding them toward a path of renewed financial stability. - Leveraged proficiency in Microsoft 365 to maintain organizational records and streamline accounts receivable processes, significantly contributing to overall operational efficiency. - Utilized skills in
  • Therapy Brands
    Implementation Technical Specialist
    Therapy Brands
    Nov 2022 - Nov 2024 (2 years 1 month)
    In my role as an Implementation Technical Specialist at BPO Solution Therapy Brands, I analyzed client systems to identify optimization opportunities and provided technical consultations via personalized sessions. I built strong client relationships by guiding them through EHR onboarding, developing custom intake forms, and hosting webinars. I collaborated closely with cross-functional teams, ensured precise documentation of all client interactions, and maintained ongoing communication to support clients through their full onboarding journey. • Leveraged expertise in accounts receivable, insurance verification, and medical billing to ensure client systems were configured for optimal financial performance. • Facilitated patient coordination
  • O
    Sales Representative
    One Star
    May 2021 - Nov 2022 (1 year 7 months)
    As a Sales Representative at One Star, I drove customer acquisition by cold calling approximately 250 prospects daily and scheduling tailored software demos for trades professionals like plumbers and electricians. I built a strong sales pipeline through diligent market research, competitor analysis, and effective sales tactics. By collaborating with marketing on targeted campaigns, leading quarterly sales meetings, and training junior reps, I consistently exceeded quotas, fostered repeat business, and contributed to significant revenue growth, all while ensuring exceptional customer satisfaction and market expansion. • Oversaw end-to-end invoice management by coordinating with the finance department to ensure accuracy and timely payment tra
  • S
    Account Manager
    SpotOn Point
    Apr 2020 - Jan 2021 (10 months)
    As an Account Manager at SpotOn Point, during the early pandemic, I partnered closely with the Director of Sales to build a steady pipeline in the restaurant industry. I managed the full sales cycle leveraging CRM tools, conducting virtual demos, and handling negotiations in both English and Spanish ensuring timely follow-ups and a tailored approach that fostered strong client relationships. - Proactively managed merchant accounts by reviewing and clarifying transaction fees, ensuring the accuracy of POS payments and coordinating resolutions for any bounced or incomplete transactions. - Analyzed merchant statements to identify and resolve financial discrepancies, which streamlined the accounts receivable process and maintained positive cash
  • 3
    Quality Analyst
    3DR Robotics
    Apr 2015 - Aug 2016 (1 year 5 months)
    As a Quality Analyst at 3DR Robotics, I was first hired in technical support for UAV drones, assisting customers with programming and troubleshooting critical issues. After a promotion, I evaluated around 60 agents weekly, reviewing customer interactions and ensuring quality standards. I provided regular feedback, compiled performance reports, and collaborated with the team to enhance customer satisfaction and operational efficiency. • Oversaw the financial accuracy of product-related expenditures by managing drone invoices, including core units, camera gimbals, and various accessories. • Validated purchase documentation and resolved discrepancies, utilizing the authority to approve, cancel, or adjust transactions to ensure all expenditure
  • Telvista
    Sales & Technical Support Specialist
    Telvista
    Jul 2008 - Mar 2013 (4 years 9 months)
    Sales Representative and Team Leader at Telvista, I sold bundled services, including internet, cable, and phone plans. I handled customer inquiries, addressed billing issues, and coached my team to surpass sales goals. I led by example, providing training and support, and ensuring seamless coordination between departments, which drove both individual and team success.
Education verified_user 0% verified
  • LinkedIn Learning
    Invest in You: Personal and Professional Growth
    LinkedIn Learning
    Jul 2024
  • LinkedIn Learning
    How to Organize Your Time and Your Life
    LinkedIn Learning
    Jul 2024
  • S
    Speaking Confidently and Effectively
    Jun 2024
  • P
    Project Management Foundation
    Jun 2024
  • LinkedIn Learning
    Master Confident Presentation
    LinkedIn Learning
    Jun 2024
  • LinkedIn Learning
    How to Present and Stay on Point
    LinkedIn Learning
    Jun 2024
  • LinkedIn Learning
    Five Ways to Control Your Time
    LinkedIn Learning
    Jun 2024
  • LinkedIn Learning
    Project Management Tips
    LinkedIn Learning
    Apr 2024
Awards verified_user 0% verified
  • E
    EF SET Certificate
    EF SET Certificate
    Jan 2026
    C2 Proficient
  • V
    Virtual Medical Assistant Essentials
    Jan 2026
Publications verified_user 0% verified
  • Virtual Latinos
    Your Path to HIPAA Certification
    Virtual Latinos
    Feb 2026
    Online Course for Hippa compliance