Marta Cabral

K

Content Creator (Volunteer)

Kabbalah Centre Europe

Apr 2025 - Current (1 year 3 months)

• Plan, develop, and execute social media posts (Instagram, TikTok) from concept to delivery, including storyline creation, copywriting, formating, and fnal editing. • Manage cross-cultural content adaptation, translating and localizing spiritual and educational materials from global sources for the European audience. • Design and adapt content to align with the brand's voice and visual identity, maintaining a consistent and engaging presence. • Collaborate with the communications team to schedule and roll out campaigns for courses, events, and community engagement. • Optimize posts for maximum audience reach and interaction, tracking engagement to refne future strategies.

S

Project Coordinator | Procurement & Stakeholder Management

SPI Global Play AB,

Feb 2022 - Mar 2025 (3 years 2 months)

• Managed 150+ client accounts monthly, overseeing service delivery, vendor coordination, and cross-functional team alignment to exceed client expectations. • Directly supported the CEO, streamlining workfows, handling sensitive communications, and driving strategic initiatives with discretion and eficiency. • Led and coordinated international projects across fve continents, ensuring timelines, budgets, and quality standards were consistently met. • Oversaw customer loyalty and B2B relations, optimizing satisfaction and retention KPIs while managing stakeholder relationships to align with business goals. • Spearheaded procurement operations, from purchasing and logistics to supplier negotiations, achieving a 15% cost reduction and buil

E

Translator & QA Specialist | Content & Localization Management

EasyTranslate, Napper AB,

Feb 2021 - Current (5 years 5 months)

• Conducted quality assessment and content control, ensuring coherence and global standardization. • Worked on content localization for marketing and activation strategies.

Y

Content Creator & Editor | Digital Engagement

Yuqo, Fanatee

Apr 2020 - Sep 2025 (5 years 6 months)

S

Freelance Producer

Sports and Entertainment

Oct 2015 - Dec 2018 (3 years 3 months)

• Developed and managed international travel and hospitality experiences for football supporters. • Acted as spokesperson for the Supporters' Club in direct communication with RB Leipzig, ensuring smooth coordination and alignment with the club. • Scaled the Supporters' Club from 50 to 10,000 members within 2 years through community engagement and strategic initiatives. • Coordinated event logistics, including travel arrangements, matchday operations, and client services. • Organized recreational and cultural activities that boosted supporter engagement. • Implemented confict resolution and customer care strategies, increasing overall satisfaction. • Strengthened communication channels within the Supporters' Club, enhancing stakehold

M

Bilingual Customer Service

Match Service AG,

Mar 2013 - Sep 2014 (1 year 7 months)

• Managed ticketing operations and ensured smooth project execution for VIP and group sales during the Championships. • Resolved ticketing issues and conducted on-site crisis management, ensuring timely and efective problem resolution in high-pressure environments. • Audit of processes related to ticket purchasing, issuance, exchange, and problem resolution.

R

Sales and Guest Experience Manager and Advisor

Royal Holiday Vacation Club,

Apr 2009 - Jul 2012 (3 years 4 months)

• Delivered tailored presentations and closed exclusive time-share packages at a multinational hospitality company, helping bring this innovative concept from Mexico and the U.S. to Brazil. • Trained and energized a multicultural sales team of 22 people, boosting performance by +30% and turning client interactions into memorable experiences. • Transformed the way Brazilians travel, blending professionalism with warmth, enthusiasm, and authentic guest engagement. • Improved customer service protocols, increasing positive feedback by 25% and strengthening loyalty. • Built long-term relationships with travelers, turning one-time sales into ongoing connections.

About

Detail

Timeline

Résumé