Martin Garces

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Slitter Associate in Millenum Print Group

Executive Personnel Group

Jan 2024 - Feb 2024 (2 months)

Desarrollo de software

Ministerio de Tecnologías de la Información y las Comunicaciones de Colombia (MinTIC)

Sep 2021 - Dec 2021 (4 months)

Adicionalmente a desarrollar, también se necesitaba un mínimo de seguridad cibernética , con trabajo en equipos para tanto las pruebas de desempeño, como con los diseños y resolución de errores

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Bilingue Agent Call Center - Work At Home Agent for campaigns of Customer Service for north american clients

Teleperformance Remote

Nov 2020 - Feb 2021 (4 months)

Como Agente Bilingüe de Call Center, trabajé desde casa gestionando campañas de servicio al cliente para clientes de América del Norte. Fui responsable de atender consultas, resolver problemas y proporcionar información precisa y oportuna a los clientes. Además, realicé el monitoreo de transporte, lo que implicaba rastrear paquetes de la empresa para asegurar que los clientes estuvieran informados sobre el estado de sus envíos, mejorando así la satisfacción del cliente y la eficiencia del servicio.

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Independent worker

Jan 2017 - Jan 2019 (2 years 1 month)

Modification, adaptation and optimization of a Plugin for orthodontics tridimensional diagnostics. always being on top with customer satisfaction, aside from programing in JS for web development

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Teacher

Daniel María López Rodríguez

Jul 2015 - Dec 2016 (1 year 6 months)

Mathematics teacher in middle and high school grades, management of the database of grades of the students of the school for the year

Call Center Agent - cliente Colombiano Movistar servicios hogar

Digitex, Manizales

Jul 2014 - Oct 2014 (4 months)

Como Agente de Call Center para clientes de Movistar en Colombia, fui responsable de atender y resolver consultas relacionadas con servicios de hogar, incluyendo líneas fijas, conexiones a internet y televisión. Mi enfoque principal fue garantizar la satisfacción del cliente a través de la resolución efectiva de problemas y la gestión de incidencias. Además, utilicé mis conocimientos en redes de computadoras para abordar y solucionar incidentes técnicos, lo que mejoró la calidad del servicio y la experiencia del cliente.

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English teacher

Mint Culture - English Institute

Apr 2014 - Jun 2014 (3 months)

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Independent worker

Feb 2014 - Jul 2015 (1 year 6 months)

As an independent worker, I was responsible for the creation of a plugin for orthodontics tridimensional diagnostics and the modification of a pre-existing database. I ensured client satisfaction throughout the entire project by providing consistent assistance whenever needed. Additionally, I utilized my troubleshooting skills to address and resolve technical issues, ensuring that all systems operated smoothly and efficiently, which contributed to a seamless project experience for the client. My IT support experience further enhanced my ability to deliver prompt responses to any technical challenges that arose during the project. Furthermore, I implemented robust cybersecurity measures to protect client information and facilitated effective

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Biomedical engineer

freelance plugin developer

Jan 2014 - Aug 2022 (8 years 8 months)

As a Biomedical Engineer, I utilized the entire Microsoft 365 suite to manage various administrative tasks and planning activities effectively. My role involved ensuring that all project requirements were met, which included maintaining clear communication with stakeholders to confirm that the deliverables aligned with customer expectations. Additionally, I applied customer service skills to gather feedback and ensure that the solutions developed were precisely what the clients requested, thereby enhancing overall project satisfaction. Furthermore, I worked on and improved databases created in FileMaker, which streamlined data management processes and contributed to more efficient project execution. I also engaged in software design and bac

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University internship

IPS Clínicas UAM

Jul 2012 - Dec 2012 (6 months)

During my university internship, I gained hands-on experience in various maintenance tasks, where I was responsible for identifying and addressing issues to ensure optimal functionality of equipment and facilities. I reported any damage or disrepair, which was crucial for initiating corrective measures and ensuring that all objects could fulfill their intended purpose effectively. This role not only enhanced my technical skills but also emphasized the importance of clear communication and proactive problem-solving in a professional environment. Additionally, I utilized HIS (Sistemas de información hospitalaria) to input information into a database regarding medical equipment, further developing my attention to detail and data management ski

Martin Garces

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Martin Garces