Martin Garces
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Biomedical Engineer
La Dorada, Caldas, Colombia
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Trabajos
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- ESlitter Associate in Millenum Print GroupExecutive Personnel GroupEne 2024 - Feb 2024 (2 meses)
- Desarrollo de softwareMinisterio de TecnologÃas de la Información y las Comunicaciones de Colombia (MinTIC)Sep 2021 - Dic 2021 (4 meses)Adicionalmente a desarrollar, también se necesitaba un mÃnimo de seguridad cibernética , con trabajo en equipos para tanto las pruebas de desempeño, como con los diseños y resolución de errores
- TBilingue Agent Call Center - Work At Home Agent for campaigns of Customer Service for north american clientsTeleperformance RemoteNov 2020 - Feb 2021 (4 meses)Como Agente Bilingüe de Call Center, trabajé desde casa gestionando campañas de servicio al cliente para clientes de América del Norte. Fui responsable de atender consultas, resolver problemas y proporcionar información precisa y oportuna a los clientes. Además, realicé el monitoreo de transporte, lo que implicaba rastrear paquetes de la empresa para asegurar que los clientes estuvieran informados sobre el estado de sus envÃos, mejorando asà la satisfacción del cliente y la eficiencia del servicio.
- IIndependent workerEne 2017 - Ene 2019 (2 años 1 mes)Modification, adaptation and optimization of a Plugin for orthodontics tridimensional diagnostics. always being on top with customer satisfaction, aside from programing in JS for web development
- DTeacherDaniel MarÃa López RodrÃguezJul 2015 - Dic 2016 (1 año 6 meses)Mathematics teacher in middle and high school grades, management of the database of grades of the students of the school for the year
- Call Center Agent - cliente Colombiano Movistar servicios hogarDigitex, ManizalesJul 2014 - Oct 2014 (4 meses)Como Agente de Call Center para clientes de Movistar en Colombia, fui responsable de atender y resolver consultas relacionadas con servicios de hogar, incluyendo lÃneas fijas, conexiones a internet y televisión. Mi enfoque principal fue garantizar la satisfacción del cliente a través de la resolución efectiva de problemas y la gestión de incidencias. Además, utilicé mis conocimientos en redes de computadoras para abordar y solucionar incidentes técnicos, lo que mejoró la calidad del servicio y la experiencia del cliente.
- MEnglish teacherMint Culture - English InstituteAbr 2014 - Jun 2014 (3 meses)
- IIndependent workerFeb 2014 - Jul 2015 (1 año 6 meses)As an independent worker, I was responsible for the creation of a plugin for orthodontics tridimensional diagnostics and the modification of a pre-existing database. I ensured client satisfaction throughout the entire project by providing consistent assistance whenever needed. Additionally, I utilized my troubleshooting skills to address and resolve technical issues, ensuring that all systems operated smoothly and efficiently, which contributed to a seamless project experience for the client. My IT support experience further enhanced my ability to deliver prompt responses to any technical challenges that arose during the project. Furthermore, I implemented robust cybersecurity measures to protect client information and facilitated effective
- fBiomedical engineerfreelance plugin developerEne 2014 - Ago 2022 (8 años 8 meses)As a Biomedical Engineer, I utilized the entire Microsoft 365 suite to manage various administrative tasks and planning activities effectively. My role involved ensuring that all project requirements were met, which included maintaining clear communication with stakeholders to confirm that the deliverables aligned with customer expectations. Additionally, I applied customer service skills to gather feedback and ensure that the solutions developed were precisely what the clients requested, thereby enhancing overall project satisfaction. Furthermore, I worked on and improved databases created in FileMaker, which streamlined data management processes and contributed to more efficient project execution.
- IUniversity internshipIPS ClÃnicas UAMJul 2012 - Dic 2012 (6 meses)During my university internship, I gained hands-on experience in various maintenance tasks, where I was responsible for identifying and addressing issues to ensure optimal functionality of equipment and facilities. I reported any damage or disrepair, which was crucial for initiating corrective measures and ensuring that all objects could fulfill their intended purpose effectively. This role not only enhanced my technical skills but also emphasized the importance of clear communication and proactive problem-solving in a professional environment. Additionally, I utilized HIS (Sistemas de información hospitalaria) to input information into a database regarding medical equipment, further developing my attention to detail and data management ski
Educación
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- GGeneral programerEne 2021 - Dic 2021 (1 año)All development was made in JavaScript/typescript for the duration of the project , the project was handled by a team effort to bring to fruition the deployment of a finished product with a front-end, database and back-end for the management of a website.
- Database management and database securityServicio Nacional del Aprendizaje-SENAEne 2017 - Oct 2018 (1 año 10 meses)
- Bachelor of engineering in biomedical engineeringUniversidad Autonoma de ManizalesEne 2006 - Dic 2012 (7 años)the university works with Moodle as its platform to teach the different subjects
- Bachelor of biomedical scienceUniversidad Autonoma de ManizalesEne 2006 - Dic 2012 (7 años)in addition to all the engineering subjects, I studied Java, C++ and MySQL during the formation period
Proyectos
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- Mision Tic 2022Universidad de AntioquiaAbr 2021 - Dic 2021 (9 meses)Dev training in JavaScript, Java and python