Marlin Khamashta Master in Bilingual Education

Project Manager / Senior Campus Operations Specialist

eTeacher Group

Jun 2022 - Current (4 years 2 months)

• Setup and operation of virtual campuses around the world from defining the needs and target audience to implementation • Develop and implement work plan including goals, tasks and schedule • Analyze and monitor data on daily basis to identify infrastructure needs and adjust resources accordingly, to ensure maximal performance • Follow an annual plan to address client’s requests and needs according to contract terms, ensuring and increasing customer’s satisfaction. • Manage a team of 150 employees worldwide; monitoring integration, training, quality of teachers, treating human resources matters in the project such as salaries, recruitment and professional training. • Manage project’s budget, expenses, conduct invoices and verify payments a

Customer Success Specialist

eTeacher Group

Jun 2020 - Jun 2022 (2 years 1 month)

Onboarding and Implementation: Guided new customers through setup and ensured correct use of platforms. Relationship Building: Developed strong customer relationships, handled inquiries and understand customer goals and challenges. Customer Support: Responded promptly to customer queries and technical issues. Collaborated internally for issue resolution and escalated when necessary. Renewals and Upsells: Monitored customer satisfaction and engagement levels. Facilitated contract renewals and subscriptions. Identified upselling or cross-selling opportunities. Feedback Collection and Advocacy: Gathered customer feedback for product improvement. Advocated internally for customer priorities. Customer Retention and Churn Prevention: Proactively

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Docente

Escuela Superior Politécnica del Chimborazo

May 2018 - Current (8 years 3 months)

Senior Customer Service Representative

eTeacher Group

Jun 2015 - Jun 2020 (5 years 1 month)

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Administrative Assistant and Volunteer's Coordinator

Deutscher Verein vom Heiligen Lande

May 2012 - May 2015 (3 years 1 month)

Administrative Support: Managed schedules, correspondence, records, travel arrangements, office operations, and supplies. Financial Support: Assisted with accounts payable/receivable, reconciled financial statements, prepared payroll, managed expense reports, handled financial transactions, and maintained petty cash. Operational Support: Supported procurement, managed inventory, prepared reports and presentations, coordinated between departments, conducted project research, and logistical support. Communication and Coordination: Acted as a liaison, facilitated internal communication, and ensured seamless information flow. Compliance and Documentation: Ensured policy compliance, maintained confidentiality, and assisted with audit preparation

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Lawyer's Assistant

Law Office

Aug 2009 - Apr 2011 (1 year 9 months)

Marlin Khamashta

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