Mark Ian Rosales

Mark Ian Rosales

About

Detail

Lapu-Lapu, Central Visayas, Philippines

Contact Mark regarding: 
work
Full-time jobs
Starting at USD1k/month
Flexible work
Starting at USD10/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • ASAP Tickets
    Independent Travel Manager | Sales Agent public Remote experience
    ASAP Tickets
    Nov 2025 - Current (8 months)
    As an Independent Travel Manager | Sales Agent, I successfully converted travel inquiries into bookings through consultative selling, needs assessment, and value-based recommendations. I conducted outbound follow-ups to nurture leads, confirm decisions, and secure bookings, ensuring a seamless customer experience. Additionally, I managed booking pipelines, tracked inquiries, and maintained organized records to support consistent conversion and customer satisfaction. My role also involved elements of marketing planning, as effective marketing strategies are essential for attracting clients and enhancing service offerings. Furthermore, I delivered engaging flight presentations to clients, showcasing travel options and reinforcing the value of
  • B
    C
    CUSTOMER SERVICE REPRESENTATIVE / FRAUD SPECIALIST
    BSIT, Concentrix (KeyBank)
    Jan 2025 - Nov 2025 (11 months)
    As a CUSTOMER SERVICE REPRESENTATIVE / FRAUD SPECIALIST, I assisted customers with account inquiries, transactions, and problem resolution, ensuring a smooth and positive banking experience. I resolved customer complaints efficiently by identifying issues, providing solutions, and escalating when necessary. Additionally, I educated customers on banking products, digital services, and account management to improve financial awareness and service adoption. My innovative multi-tasking abilities consistently allowed me to meet or exceed performance targets for customer satisfaction, call handling time, and service quality. While my primary focus was on customer service, I also engaged in sales activities by facilitating clients in obtaining cre
  • A
    PROPERTY MANAGEMENT
    Aloha, Hidden Gems, &Wave Hostels
    Jan 2023 - Jan 2024 (1 year 1 month)
    As a Property Manager, I developed and implemented digital marketing strategies that significantly improved client visibility and engagement. I managed social media campaigns, which resulted in increased followers and interactions, while also designing and executing email campaigns to drive customer engagement. Collaborating closely with clients, I delivered customized marketing solutions tailored to their specific needs. Additionally, I produced content such as graphics and videos to enhance client outreach. My experience with platforms like Airbnb and Booking.com allowed me to effectively manage short-term rental listings, bookings, and guest communications. While sales closing is not my primary focus, it is an essential aspect of my role
  • G
    SOCIAL MEDIA MANAGER AND DIGITAL MARKETING
    Glide Freediving
    Jan 2023 - Jan 2024 (1 year 1 month)
    As a Social Media Manager and Digital Marketing professional, I handled profiles, pages, and business accounts across Facebook and Instagram, effectively advertising and creating campaigns using Facebook Ads Manager and Instagram Ads. I designed engaging graphics using Photoshop and Canva, and edited videos with CapCut, ensuring high-quality content for our audience. I utilized Meta Business Suite for scheduling posts and developed digital marketing strategies that significantly improved client visibility and engagement. Collaborating closely with clients, I delivered customized marketing solutions tailored to their needs, producing content such as graphics and videos. Additionally, I managed short-term rental listings, bookings, and guest
  • A
    ACTING JUNIOR OFFICER / SEAFARER
    AVIN International LTD
    Jan 2022 - Jan 2023 (1 year 1 month)
    Assisted with navigation and daily ship operations. Supervised deck crew and handled cargo Conducted equipment inspections and reported issues Coordinated with the bridge team for smooth operations Maintained records of ship operations and safety procedures
  • e
    OPERATIONS - TEAM LEADER
    ePerformax Contact Center and BPO
    Jan 2020 - Jan 2022 (2 years 1 month)
    As an Operations Team Leader, I demonstrated strong leadership and people management skills, effectively guiding my team to consistently exceed call and quality performance targets. My excellent communication and problem-solving abilities enabled me to manage escalations and maintain professionalism under pressure. I utilized an analytical mindset to monitor daily performance, attendance, and adherence to schedules, ensuring optimal team efficiency. Conducting regular team meetings, huddles, and performance reviews was essential in fostering a collaborative environment. Additionally, I leveraged my experience with sales metrics related to phones, SIM cards, and upgrades, utilizing CRM tools to enhance our operational strategies and drive pe
Education verified_user 0% verified
  • E
    C1 Advanced CEFR EF Set
    EF SET Score
    Jan 2025 - Current (1 year 6 months)
  • G
    Google Data Analytics Professional Certificate
    Google Analytics Individual Certification
    Jan 2025 - Current (1 year 6 months)
  • the Hive
    Digital Marketing
    the Hive
    Apr 2024 - Current (2 years 3 months)
  • the Hive
    Property Management
    the Hive
    Jan 2024 - Current (2 years 6 months)
  • (
    Bachelor of Science
    (University of Cebu Lapu-Lapu and Mandaue
    Jun 2013 - Mar 2016 (2 years 10 months)