Mark Anjo Jacobe

Mark Anjo Jacobe

About

Detail

Customer Care | Logistics | Virtual Assistant | Remote Support Specialist
Philippines
Contact Mark regarding: 
work
Full-time jobs
Starting at USD1.4k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Valoroo
    Track and Trace Specialist
    Valoroo
    Aug 2024 - Nov 2025 (1 year 4 months)
    Monitored and tracked shipments to ensure timely updates and accurate delivery information. Communicated effectively with carriers and customers to resolve discrepancies and delays. Utilized CRM and logistics software to manage operations and maintain shipment records. Collaborated with internal teams to improve efficiency and client satisfaction. Maintained high performance standards in a fast-paced logistics environment.
  • L
    Customer Support Representative
    Liz-Bear Tasking Company
    Jan 2023 - Jan 2024 (1 year 1 month)
    Supported Arrive Logistics and American Nabancard accounts, managing inbound, outbound, chat, and email support. Delivered prompt and professional responses, ensuring excellent customer experiences. Provided technical support for POS systems and resolved billing and service inquiries.
  • I
    Customer Support Representative
    Intouch CX
    Jan 2022 - Jan 2023 (1 year 1 month)
    Handled inbound calls and emails for a retail account (Abercrombie & Fitch). Assisted customers with orders, returns, and general support, ensuring timely resolutions.
  • Telus International
    Customer Support Representative
    Telus International
    Jan 2019 - Jan 2021 (2 years 1 month)
    As a Customer Support Representative, I supported multiple accounts including Solutran (Healthy Benefits), Hertz (Car Rentals), and FedEx (Logistics). I provided inbound and outbound assistance, order placement, and account inquiries, maintaining high customer satisfaction ratings through efficient issue resolution. Additionally, at Hertz, I utilized my sales skills to book appointments for car rentals, process payments and cancellations, and explain billing issues, which not only enhanced customer retention but also contributed to a seamless customer experience. My expertise in CRM tools further enabled me to manage accounts effectively and streamline support processes.
  • Convergys
    Customer Support Representative
    Convergys
    Jan 2017 - Jan 2018 (1 year 1 month)
    As a Customer Support Representative, I delivered exceptional technical support for HP Instant Ink printers and computers, effectively managing inbound and outbound calls, chat, and email support to resolve billing and device issues. My role involved utilizing CRM tools to track customer interactions and ensure a seamless support experience. Additionally, I engaged in sales activities by promoting Instant Ink cartridges, enrolling customers in the program, and processing payments, which not only enhanced customer satisfaction but also contributed to the overall success of the service.
  • VXI
    Customer Support Representative
    VXI
    Jan 2016 - Jan 2017 (1 year 1 month)
    Provided inbound sales and billing support for AT&T; Blue account. Consistently met targets while ensuring high-quality service delivery.
  • Teleperformance
    Technical Support Representative
    Teleperformance
    Jan 2015 - Jan 2016 (1 year 1 month)
    Supported AT&T; U-verse customers with technical and connectivity concerns. Ensured excellent service quality and customer retention through effective troubleshooting.
Education verified_user 0% verified
  • Our Lady Of Fatima University
    Bachelor of Science in Nursing
    Our Lady Of Fatima University
    Jan 2009 - Jan 2011 (2 years 1 month)
    McArthur Highway, Valenzuela City, Metro Manila, Philippines