Marjerie Quijon

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Digital Sales | e-SMB Account Executive

Zendesk

• Responded to a high volume of inbound leads and customer inquiries via chat and email. • Actively resolved prospect and customer issues to drive online business conversion rates. • Conducted discovery calls and provided demos to showcase the value of Zendesk products. • Became an expert on Zendesk solutions, ensuring customers found the right fit for their needs. . Met or exceeded SLAs and KPIs, including ticket volume, response times, and revenue contributions. • Worked collaboratively with internal teams to enhance customer experience and engagement.
Sales Support

Ingram Micro

• Processed customer orders and inquiries while ensuring high data accuracy. • Managed electronic orders, licensing, and sales-related requests. • Cross-trained in Acronis Licensing Desk for electronic and manual sales orders.
Account Manager

ConnectWise

• Managed a predefined list of accounts, focusing on growth partnerships. • Provided proactive engagement to cultivate additional business. • Worked closely with internal teams to drive business success through a consultative sales approach. • Conducted regular check-ins with partners to align on objectives, struggles, and growth strategies. • Hosted account reviews and implemented consultative selling techniques.
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Technical Support

Samsung Audio Visual & Mobility

• Prospected and qualified leads through cold calling, email campaigns, and networking events. • Increased sales by 20% by implementing effective upselling and cross- selling strategies.
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Inbound Tech Sales

Yahoo&AOL

• Assisted customers with Yahoo and AOL email accounts, including troubleshooting and security measures. • Provided password resets, cybersecurity solutions, and device setup assistance.

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