Marisol Payro Colorado

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STUDENT ACCOUNTS ADVISOR

California Intercontinental University

Oct 2025 - Current (9 months)

STUDENT ACCOUNTS ADVISOR Function: administrative and student support for payments, refunds, scholarships, and financial processes. Call to resolve inquiries, collect documentation, and explain procedures. Maintained accurate records by coordinating with internal systems and third-party platforms. Ensured compliance with policies while delivering organized, detail-oriented, and student-focused support. • Utilized Telegram as a secure communication channel to facilitate internal team collaboration and real-time coordination, ensuring seamless information exchange regarding student financial inquiries and departmental updates.

INSURANCE ADVISER

Grupo Nacional Provincial

Jan 2024 - Oct 2024 (10 months)

As an Insurance Adviser, I was responsible for maintaining accurate records of client interactions and transactions, ensuring that all information was up-to-date and accessible. I provided excellent customer service, focusing on building strong relationships with clients to foster trust and loyalty. Additionally, I utilized social media communications to engage with clients and prospects, enhancing my ability to connect with them and provide timely updates and information about our services. This approach not only improved client interactions but also expanded my network and outreach within the community. Furthermore, I effectively managed my responsibilities in a remote work environment, with 90% of my tasks performed remotely and 10% onsi

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MANAGEMENT ASSISTANT

COMERCIALIZADORA MORALES OROZCO Y ASOCIADOS

Jan 2021 - Dec 2023 (3 years)

As a Management Assistant, I was responsible for reviewing the achievement of monthly objectives, providing exceptional customer service, and ensuring effective follow-up. My role included appointment scheduling and event coordination, as well as prospecting for new clients. I verified the requirements of necessary items and managed relationships with suppliers, serving as the first point of contact with stakeholders. Additionally, I oversaw the company's social media communications, which enhanced our engagement with clients and stakeholders, further supporting our business objectives. I also utilized CRM tools, specifically HubSpot, to streamline client interactions and improve relationship management, ensuring that all stakeholder commun

ACADEMIC ADVISER

Astria Learning

Feb 2019 - Dec 2021 (2 years 11 months)

As an Academic Adviser, I provided comprehensive customer support, ensuring effective follow-up with students through phone and email communications. I managed inbound calls, assisted in scheduling and planning calendars, and played a key role in training new advisers. Additionally, I implemented strategies to achieve bimonthly objectives, conducted audits of students and grades, and followed up on payments while maintaining contact with the finance department. I utilized Microsoft 365 for essential documentation, which streamlined our processes and improved overall efficiency in managing student records and communications. Furthermore, I employed sales techniques to effectively encourage students to enroll in courses and utilized CRM tools

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ADMINISTRATIVE ASSISTANT

PARADIGM- EMERSON

Sep 2018 - Feb 2019 (6 months)

As an Administrative Assistant, I was responsible for a variety of essential functions including invoice review, supplier registration, schedule control, flight quotes, creation of purchase requests, follow-up to approvals, accounting support, sending documents, and managing the monthly payment schedule. I effectively dealt with suppliers and customers, coordinated staff logistics, and organized events and meetings to ensure smooth operations. Additionally, I utilized candidate relationship management (CRM) tools to track our tasks, which enhanced our workflow and improved communication within the team. My role also involved managing booking platforms for scheduling plane tickets and hotel accommodations for staff, ensuring seamless travel

Marisol Payro Colorado

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