marion wanjiku
Download
Recommend
Messages
Share
m

marion wanjiku

About

Detail

Nairobi County, Kenya

Contact marion regarding: 

Flexible work
Starting at USD5/hour
id_card
Internships
Starting at USD400/month
person_search
Finding candidates
connect_without_contact
Finding mentors
Finding co-founders
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Safaricom Limited
    Customer Care Representative
    Safaricom Limited
    Aug 2016 - Dec 2022 (6 years 5 months)
    • Supported senior team leaders by coordinating day-to-day client service operations and organizing team schedules. • Provided seamless virtual support to remote customers through online platforms, including live chat, maintaining high service standards and contributing to a 15% improvement in resolution efficiency. • Drafted and edited internal documentation and email correspondence for service updates and escalations, demonstrating strong proofreading skills to ensure clarity and professionalism. • Provided administrative support including staff onboarding, product briefings, and meeting coordination, showcasing my ability to multitask effectively in a fast-paced environment. • Assisted with tracking and preparing reports for team
  • Safaricom Limited
    Customer Care Representative| Call Centre Agent |Call Centre
    Safaricom Limited
    Jul 2013 - Jul 2016 (3 years 1 month)
    • Delivered comprehensive remote support through various virtual channels, including emails and chats, ensuring a seamless customer experience and maintaining consistently high service quality standards, contributing to a 15% improvement in issue resolution efficiency. • Liaised between customers and technical departments, ensuring seamless issue resolution and clear communication. • Contributed to process improvements that enhanced call quality and resolution time. • Developed guides and call scripts to maintain consistency and compliance in customer communications, while upholding confidentiality standards essential in customer service interactions involving sensitive customer information. • Utilized knowledge of databases to track cu
  • A
    Office Assistant
    Afrisec Telecoms Limited
    Nov 2010 - Jan 2012 (1 year 3 months)
    • Provided administrative and clerical support including correspondence management and document filing. • Scheduled appointments, managed call logs, and supported procurement tracking for leadership. • Maintained confidential files and helped coordinate meetings, minutes, and visitor reception logistics.
Education verified_user 0% verified
  • S
    Bachelor of Arts
    St Paul University
    May 2023 - Current (2 years 2 months)
  • K
    KNEC Diploma
    Kenya School of Monetary Studies
    Jun 2007 - Nov 2009 (2 years 6 months)
  • S
    Certificate in Information Technology
    St John Computer College
    May 2005 - Sep 2005 (5 months)