Marion T Williams
About
Detail
Nevada, United States
Résumé
Jobs
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- A-Remote Customer ServiceAlivi HealthTransportationNov 2024 - Jun 2025 (8 months)• Handle inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan • Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey • Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI) • Escalates transportation and customer service concerns to contact center leadership team Reason On May 16, 2025, a tornado tore through the St Louis downtown area where I lived and had my home office. The damage done made living and working in my home impossible. I was forced to move and so returned to Nevad
- TCustomer Service/Email Escalated and Specialist -Tier 2TOMS SHOES,Jun 2012 - Dec 2013 (1 year 7 months)Call center - answer incoming calls from customer to take orders, answer inquiries and questions; handle complaints, troubleshoot problems and provide information – all by phone and/or email; research required information; manage and resolve customer complaints; provide product information; enter new customer information into system, update existing customer information; process orders; escalate priority issues; follow up with customer and document all call information.
Remote Customer Service, Sales AmbassadorVIPdesk ConnectNov 2010 - Apr 2012 (1 year 6 months)Took incoming sales and customer service calls and emails for retail and catalog orders and issues.
Education
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- HAcademicsHigh schoolAug 1990 - Sep 1996 (6 years 2 months)Customer Service, Catalog Sales, Office Mgmt
Projects (professional or personal)
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- SSelf-Employed Executive AssistantFeb 2002 - Dec 2004 (2 years 11 months)Had two clients whose calendar and travel I managed.