Marion Jon Ira Casas

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Home health / Medical Records & Admin Support / scheduling / frequency manager / Intake / Order management.

Luckwell Solutions

May 2023 - Current (3 years)

• Manage outbound coordination with U.S. doctors for home health orders, utilizing CRM tools daily to manage patient intake, schedule appointments, and track order management workflows, ensuring all data was accurately recorded and accessible across the team. • Process insurance claims, authorizations, and eligibility verification. • Handled medical records, documentation, and fax communications, ensuring compliance with HIPAA regulations and maintaining the accuracy and accessibility of patient information. • Ensure timely submission and tracking of patient paperwork. • Manage scheduling and visit frequency within CMS guidelines. • Acted as Point of Contact (POC) for 2 months, providing exceptional customer support and call handling for in
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Technical Support Representative (DTV Account)

Teleperformance - SM Masinag

Jan 2023 - Mar 2023 (3 months)

• Provided technical support and customer service • Resolved customer concerns and ensured permanent solutions • Managed call handling time and documentation • Handled irate customers with professionalism
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Technical Support Representative (DTV Account)

Concentrix - Eastwood

Jul 2022 - Nov 2022 (5 months)

• Assisted customers with technical concerns and inquiries • Documented troubleshooting steps and resolutions • Maintained high-quality customer interactions • Consistently punctual and reliable Key Achievements: • High close rate and resolution rate • Recognized for de-escalation skills • Awarded for attendance and teamwork • Commended for problem-solving and initiative

Marion Jon Ira Casas

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