Mario Castaneda Project, customer service and Sales manager

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BUSINESS DEVELOPMENT MANAGER

Blackwall

May 2023 - Jun 2025 (2 years 2 months)

Client Success Manager

Lisinski Law Firm

Jan 2023 - May 2023 (5 months)

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Senior Account Executive

Jun 2022 - Jan 2023 (8 months)

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Senior Account Executive

ListR

Jul 2021 - Jun 2022 (1 year)

As a Senior Account Executive, I was responsible for driving sales growth and managing key client relationships within the SaaS sector. My role involved utilizing data analysis to identify market trends and optimize sales strategies, ensuring effective lead qualification and appointment management. I successfully closed sales by leveraging my negotiation skills and maintaining a strong focus on customer success. Additionally, I utilized tools such as HubSpot and GHL (GoHighLevel) for customer relationship management, while also employing automation techniques to streamline processes. Although executive assistance was not a primary focus of my role, my collaboration with the CEO provided valuable insights into strategic decision-making, whic

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Senior Account Executive

Recapture

Jul 2021 - Mar 2022 (9 months)

AGENT

Language Line Solutions LLC

Aug 2020 - Jul 2021 (1 year)

Interpretation and customer service for banking, medical and insurance area.

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SALES AND PROJECT MANAGER - Headhunting for Projects

Diconsa S.A. de C.V.

Nov 2018 - Jul 2020 (1 year 9 months)

As a SALES AND PROJECT MANAGER specializing in headhunting for projects, I was responsible for lead qualification and follow-up, which significantly contributed to the company's growth. I introduced the organization to private and government grants, resulting in a remarkable sales increase of up to 700%. My role encompassed corporate and retail sales, as well as project management at the enterprise level, where I conducted thorough reviews, analyses, and designs for grants and tenders, ensuring successful project execution. I effectively managed a team of sales agents, allocating resources equally between product and service sales to meet ambitious sales targets. Additionally, I developed key accounts aimed at achieving triple growth and ex

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CUSTOMER SATISFACTION MANAGER - Collaborated in Headhunting at same time

Diconsa S.A. de C.V.

Nov 2013 - Oct 2018 (5 years)

• Enhanced operation processes to improve service • Responsible for customer claim resolutions and follow up • Manage and train members in product and service knowledge • Developed strategies in order to implement best-in-class customer support

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PURCHASE AND LOGISTICS MANAGER

Diconsa S.A. de C.V.

Jan 2008 - Oct 2013 (5 years 10 months)

• Purchasing planning and budgeting, optimization of purchasing system • Stock optimization, order coordination, shipment, and delivery control • All import - export operations including custom clearance, licensing, and optimization • Transport cost optimization • Responsible for the negotiation of all domestic and international logistic contracts • Responsible for domestic and international purchases for all products and services we offered

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ADMINISTRATION AND ACCOUNTING ASSISTANT

Diconsa S.A. de C.V.

Jan 2004 - Dec 2007 (4 years)

As an Administration and Accounting Assistant, I played a vital role in supporting various administrative and accounting functions within the organization. My responsibilities included assisting in payroll procedures, verifying candidates' background information, and conducting Human Resources interviews to ensure a thorough selection process. I was also responsible for managing the stock of office and project supplies, ensuring that all necessary resources were readily available. Additionally, I provided executive assistance to the CEO, which involved coordinating schedules and facilitating communication, further enhancing the efficiency of our operations and supporting strategic decision-making.

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10

Diconsa S.A. de C.V

Jan 2002 - Jan 2012 (10 years 1 month)

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LISTR

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DICONSA

Mario Castaneda

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