Mario Calvo Murillo

Jobs 0% verified

Customer Experience Agent, Back Office Email/Chat

ActiveCampaign

Feb 2023 - Mar 2024 (1 year 2 months)

Customer experience agent for a Marketing Company providing exceptional and detailed guidance for new and old customers on how to troubleshoot in case of issues or navigate in case of assistance on how to get to know the platform. Creation of tickets and follow-up with clients. The onboarding process for new clients and welcome calls.
Customer Service / Backoffice

Concentrix

Jul 2022 - Feb 2023 (8 months)

Customer service agent for the Youtube platform, assisting customers and creators with common issues on the platform. I was assigned to 3 different channels (phone, chat, and email).
C

Sales Representative/ Account Supervisor

Costa Rica's Call Center

Jun 2019 - Jun 2022 (3 years 1 month)

It was an outbound sales position for a real state company for real state wholesaling, I had to call CEOs, CFOs, and COOs, explain our services to them and get them to set a second call with one of our senior agents from the US. Then I was raised to account supervisor, where my duties included hiring new agents, training them, setting weekly and monthly goals, providing feedback for low-performance agents, setting specific goal paths for all the agents, reporting directly to the client, meeting with the client to discuss any changes and firing agents.
L

Eng/Spa Interpreter

Language Line Solutions

Oct 2018 - Apr 2019 (7 months)

I was an English-to-Spanish and Spanish-to-English interpreter for the financial, legal, and medical fields.
Customer Service / TechSupport

Amazon

Apr 2015 - Sep 2018 (3 years 6 months)

I was a customer service agent for Amazon orders, helping callers with issues with their orders, after 3 months I moved to technical support positions for the Alexa and Kindle devices, providing basic troubleshooting and assistance to callers on those devices.
Sales

SAS

Jan 2010 - May 2024 (14 years 5 months)

Education 0% verified

Mario Calvo Murillo

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