Mario Ahmed de la Cruz Gutiérrez IT Business Analyst. Project Manager. IT

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Applications Engineer / Trainer

Almacenadora Mercader

Jan 2015 - Current (11 years 5 months)

Deploy and delivery of web and android solutions. Adquire, analyse and document IT requirements. Contribute with solutions and conciliate new ideas between users and developers. Instruct end users on hybrid enviroments. SCRUM Master/ Product Owner/PMP practitioner. • Active change member in SCRUM / Agile practices. • Deployment and support android apps reducing bug rate by 70%. • • Detect and prioritize 700+ issues in diverse Web Portals. Instruct 100+ collaborators on MS Dynamics AX 4/AX12, Web Portals and mobile apps.
Head of IT Department

Centro Universitario UTEG

Jan 2013 - Jan 2014 (1 year 1 month)

Identify, analyze and proposed solutions for IT services to board directors. Manage and supervise university IT staff. Contact and deal with suppliers and third party IT providers.
Teacher

Universidad de Guadalajara

Jan 2011 - Jan 2016 (5 years 1 month)

Teached and shared IT knowledge and skills. Planned classes and designed evaluations. Participated in change competence method. • Teached multiple IT disciplines in High School level (IT Technicians) • Teached networking and software engineering in University level.
Head of Computing and Telecomm Unit (CUCEI)

Universidad de Guadalajara

Jan 2010 - Jan 2013 (3 years 1 month)

Ensured the acquisition, maintenance and proper use of facilities, software and equipment dedicated to computer and telecomm systems on campus. Designed and adapted the spaces where IT services were provided. Executive entry level. • Orchestrated and motivated 40 interns (every 6 months change) in collaboration with 11 members of IT staff. • Increased by 50% wireless coverage in campus. • Upgraded and troubleshooted Data Center and 500+ computers/users

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Mario Ahmed de la Cruz Gutiérrez

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