Guest Relations Specialist
Easy Air Rentals
Jan 2024 - Jul 2025 (1 year 7 months)
Acted as the main point of contact for Airbnb and direct rental guests, answering inquiries quickly and with professionalism. Coordinated check-in/out, resolved urgent issues, and maintained a friendly and helpful tone via phone, text, and email. Maintained detailed communication records and ensured a seamless guest experience from booking to departure. Collaborated with property managers and cleaners to ensure all stays were successful and stress-free.