M

María Victoria Zarraga Paz

About

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Buenos Aires, Argentina
Contact María regarding: 
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Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Pura
    Team Lead & Assistant to Customer Care Manager
    Pura
    Oct 2022 - Feb 2026 (3 years 5 months)
    • Supported the Customer Care Manager with daily operational and administrative tasks. • Managed team schedules and shift planning to ensure optimal coverage and performance. • Coordinated training agendas and calendars, ensuring timely onboarding and continuous team development. • Prepared performance, quality, and operational reports based on weekly QA evaluations to support management analysis and decision-making. • Excellent in handling escalated customer inquiries with VIP service and resolution over email, live chat, and phone. • Consistently hit and went above expectations on daily and weekly KPIs and metrics. • Provided constructive feedback to management enhancing customer experience and identifying inconsistencies in processes. •
  • C
    Community Manager
    Feb 2019 - Oct 2022 (3 years 9 months)
    • Worked hand in hand with the social media planner for more than ten client accounts. • Designed and implemented policies to improve interactions and community satisfaction. • Create and implement management strategies to exceed client's expectations. • Contributed to creative processes from concept to execution of final production while maintaining high standards. • Managed graphic design products to achieve compliance with customer standards and specific branding targets.
Education verified_user 0% verified
  • F
    Bachelor’s Degree in Design and Transmedia Communication
    FASTA University
    Mar 2021 - Jun 2023 (2 years 4 months)
  • I
    Bachelor’s Degree in Publicity
    ISEC
    Mar 2018 - Current (8 years 5 months)