Maria Victoria Moreno

H

Administrative Assistant

Hesperia WTC Valencia Hotel

Feb 2023 - Jun 2023 (5 months)

• Managed 5-star front-desk operations and VIP guest relations using Opera and Saint systems. • Streamlined workforce management by administering payroll and staff scheduling for large teams via Biotic. • Took ownership of procurement cycles and inventory tracking for F&B outlets; supported HR in applicant tracking and recruitment.

P

Administrative & Operations Assistant

Park Hotel

Nov 2021 - Mar 2022 (5 months)

• Directed reservation cycles and guest room assignments using the Inhova system. • Audited supplier invoices and managed administrative records via PSKLOUD, ensuring financial data integrity. • Enforced rigorous quality control standards for guest areas, maintaining a premium brand image during seasonal peaks.

E

Cashier & Customer Service Representative

El Palacio de las Empanadas

Feb 2019 - Feb 2024 (5 years 1 month)

• Processed high-volume financial transactions daily with 100% accuracy, managing end-of-day reconciliation and cash flow. • Improved customer retention by resolving complex service complaints and delivering proactive bilingual support. • Optimized order fulfillment workflows during peak hours through cross-departmental collaboration with back-of-house teams. Additionally, utilized Microsoft 365 and Google Sheets for accounting purposes, enhancing financial tracking and reporting efficiency within the restaurant environment. This integration of technology supported accurate cash flow management and streamlined operational processes, contributing to overall productivity and customer satisfaction.

C

Administrative Assistant (INCES Apprentice)

CELOR C.A.

Sep 2015 - Mar 2017 (1 year 7 months)

• Managed 100% of corporate compliance for social security and housing funds via Banavih and IVSS platforms. • Overhauled digital filing systems, reducing document retrieval time and improving overall office organization. • Executed full payroll cycles and acted as the primary liaison for public relations and government inquiries.

R

Administrative Assistant

Rodríguez, Flores & Wills

Jan 2013 - Aug 2015 (2 years 8 months)

• Accelerated document turnaround by streamlining transcription and data entry processes for legal files. • Served as an autonomous external liaison for banking transactions and complex regulatory procedures with public institutions.

Maria Victoria Moreno

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