Maria Rosa Martinez Rosario

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Certified Medical Interpreter

(Freelance - Jeenie)

Apr 2024 - Current (2 years 1 month)

Facilitate the interpretation from English to Spanish in the different service accounts managed by the client. Medical interpreter. Our daily activities involves call processing.

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Certified Medical Interpreter

(Freelance - The Language Group)

Feb 2022 - Current (4 years 3 months)

Facilitate the interpretation from English to Spanish in the different service accounts managed by the client. Medical interpreter. Our daily activities involves call processing.

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Medical interpreter

(Freelance - Voyce Global)

Dec 2020 - Current (5 years 5 months)

Facilitate the interpretation from English to Spanish in the different service accounts managed by the client. Medical interpreter. Our daily activities involves call processing on each client. All information interpreted is kept confidential under the Hipaa Law

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Patient Care Coordinator / Authorization Agent

Trueshore SRL

Apr 2019 - Aug 2020 (1 year 5 months)

Respond to telephone requests from patients and subsequently authorize medical processes. I also needed to contact patients to ensure satisfaction with the quality provided to our staff. I also had to keep up to date the databases of the patients and insurances used to make prior authorizations.Our daily activities involves call processing.

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Supervisor

Cypress Communications S.R.L.

Nov 2017 - Apr 2019 (1 year 6 months)

Dar seguimiento a los empleados de los 3 proyectos que me asignaron y asegurarme de la meta de avance cada mes. Crear horarios y listas para los empleados. Dar seguimiento a la calidad brindada en las convocatorias generales de los proyectos. Asegúrese de que los empleados desarrollen habilidades para continuar el crecimiento de la empresa pasando de un proyecto a otro. Capacité a los nuevos empleados en cuanto a políticas, protocolos, normativa, la importancia de la privacidad de la información privada de la empresa. También desarrollo estrategias para captar potenciales clientes y trabajadores y obtener datos de personal de calidad. También necesitaba contactar a los clientes para asegurar la satisfacción con la calidad brindada a nuestro

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Bilingual Interpreter

(Cypress Communication S.R.L)

Jun 2015 - Nov 2017 (2 years 6 months)

Facilitate the interpretation from English to Spanish in the different service accounts managed by the client. General, Medical, Legal and Financial Interpreter. I also develop strategies to attract potential clients and workers and obtain quality personnel data. I also needed to contact customers to ensure satisfaction with the quality provided to our staff. I also need to keep up to date the databases of the call flow. Our daily activities involves call processing. Our daily activities involves call processing.

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Account Support Agent (Media

Revolution4

Mar 2015 - Jun 2015 (4 months)

In charge of assisting with client deposits and withdrawals in Forex accounts. Also i needed to make sure to provide follow up need to ensure our customer engagement and customer satisfaction with the platform used for trading I need to assist troubleshooting the clients user in case of any failure. Our daily activities involves call processing.

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Technical Support Agent

(Sprint ACS from XEROX)

Sep 2013 - Jul 2014 (11 months)

Customer Service, Event Scheduling, Account Opening, Claims Management, Monitoring of cases of areas or teams, Commercial, Collection Management, Troubleshooting devices, among other functions. Our daily activities involves call processing.

Office of the Vice President of Management

UNPHU

Aug 2011 - Aug 2013 (2 years 1 month)

In charge of the agenda of: Department of Security, Department of Sports, UNPHU Emprende, Department of Audiovisuals, Organization of Events and Courses, Rental Billing, among other functions ...

Maria Rosa Martinez Rosario

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